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Travel Specialist

2 weeks ago

Montreal, Quebec, Canada Evlv Full time

Titre :
Chef de produit

Secteur d'activité :
Voyage

Statut du poste :
Temps plein, permanent (Embauché par l'employeur, pas par Evlv)

Lieu de travail :
Montréal, Québec

Heures de travail :
Du lundi au vendredi, Hybride

Rémunération et avantages :
75 000 $ $ (selon l'expérience)

Ce poste n'est ouvert qu'aux résidents du Canada qui ont un permis de travail légal.

Evlv
(qui signifie
Evolve
) est une firme d'acquisition de talents basée à Montréal qui se spécialise dans la recherche des meilleurs talents dans diverses industries, avec un accent particulier sur les industries de la technologie et des biens de consommation.

À propos de l'entreprise
qui recrute pour ce poste :

Fièrement canadienne, l'entreprise crée des forfaits vacances de qualité partout dans le monde. Le chef de produit joue un rôle crucial au sein de notre entreprise de voyage, car il est responsable du développement, de l'amélioration et de la gestion de nos produits de voyage. Ce rôle exige une connaissance approfondie de l'industrie du voyage, des besoins des clients et des tendances du marché. Le spécialiste produit senior collaborera avec des équipes interfonctionnelles pour s'assurer que nos produits répondent aux attentes des clients et stimulent la croissance de l'entreprise.

Le candidat idéal possède les compétences suivantes

  • proactif
  • Indépendant
  • Leader
  • Coordination
  • Résolution efficace des problèmes
  • Capacité de communication efficace

Exigences :

  • Minimum de 5 ans d'expérience dans un poste similaire
  • Forte compréhension des tendances de l'industrie du voyage, du comportement des clients et du paysage concurrentiel.
  • Excellentes compétences en gestion de projet et capacité à diriger des équipes interfonctionnelles.
  • Solides compétences analytiques et expérience des outils d'analyse de données.
  • Compétences exceptionnelles en matière de communication et de présentation.
  • Maîtrise des logiciels et des outils de gestion des produits.

Les responsabilités sont les suivantes

Développement et gestion de produits :

  • Diriger le développement et l'amélioration des produits de voyage, y compris les circuits, les forfaits et autres services liés aux voyages.
  • Mener des études de marché pour identifier les besoins des clients, les tendances du secteur et le paysage concurrentiel.
  • Définir les exigences du produit, créer des spécifications détaillées et élaborer des feuilles de route pour le produit.

Expérience client :

  • Veiller à ce que les produits offrent une expérience client exceptionnelle en recueillant des informations en retour et en mettant en œuvre des améliorations.
  • Travailler en étroite collaboration avec les équipes de service à la clientèle pour résoudre les problèmes liés aux produits et améliorer la satisfaction des clients.

Collaboration et communication :

  • Collaborer avec le marketing, les ventes, les opérations et d'autres départements pour aligner les stratégies et les initiatives relatives aux produits.
  • Présenter les mises à jour des produits et les mesures de performance à la direction générale et aux parties prenantes.

Analyse des performances :

  • Surveiller les performances des produits, y compris les ventes, les réactions des clients et les tendances du marché.
  • Analyser les données afin d'identifier les opportunités d'optimisation et de croissance des produits.

Formation et soutien :

  • Assurer la formation et le soutien des équipes de vente, en veillant à ce qu'elles disposent des connaissances et des outils nécessaires pour vendre et promouvoir efficacement les produits.
  • Élaborer de la documentation sur les produits, y compris des guides d'utilisation et des supports de formation.

Title:
Product Manager

Industry:
Travel

Position Status:
Full-time, permanent (Hired by the employer, not by Evlv)

Location:
Montréal, Québec

Working Hours:
Monday – Friday, Hybrid

Compensation and Benefits:
$75,000 - $80,000 (based on experience)

This position is only open to residents of Canada who have legal work authorization.

Evlv
(which stands for
Evolve
) is a Montreal-based talent acquisition firm specializing in finding top talent in various industries, with a primary focus on the tech and consumer goods industries.

About the company
that is hiring for this position:

Proudly Canadian, the company creates quality vacation packages around the world. The Product Manager is a crucial role within our travel company, responsible for leading the development, enhancement, and management of our travel products. This role requires a deep understanding of the travel industry, customer needs, and market trends. The Senior Product Specialist will collaborate with cross-functional teams to ensure our products meet customer expectations and drive business growth.

The right candidate has the following soft skills:

  • Proactive
  • Independent
  • Leader
  • Coordination
  • Effective Problem Solving
  • Effective Communication Skills

Requirements:

  • Minimum of 5+ years experience in a similar role
  • Strong understanding of travel industry trends, customer behavior, and competitive landscape.
  • Excellent project management skills with the ability to lead cross-functional teams.
  • Strong analytical skills and experience with data analysis tools.
  • Exceptional communication and presentation skills.
  • Proficiency in using product management software and tools.

The responsibilities will include:

Product Development and Management:

  • Lead the development and enhancement of travel products, including tours, packages, and other travel-related services.
  • Conduct market research to identify customer needs, industry trends, and competitive landscape.
  • Define product requirements, create detailed specifications, and develop product roadmaps.

Customer Experience:

  • Ensure products deliver exceptional customer experiences by gathering feedback and implementing improvements.
  • Work closely with customer service teams to address product-related issues and enhance customer satisfaction.

Collaboration and Communication:

  • Collaborate with marketing, sales, operations, and other departments to align product strategies and initiatives.
  • Present product updates and performance metrics to senior management and stakeholders.

Performance Analysis:

  • Monitor product performance, including sales, customer feedback, and market trends.
  • Analyze data to identify opportunities for product optimization and growth.

Training and Support:

  • Provide training and support to sales teams, ensuring they have the necessary knowledge and tools to effectively sell and promote products.
  • Develop product documentation, including user guides and training materials.