Field Services Coordinator
2 weeks ago
About The Role -
We are seeking a highly organized and detail-oriented
Field Services Coordinator / Planner
to support the scheduling and execution of Field Services operations at customer sites. This role plays a critical part in ensuring the right Field Service Representative (FSR) is assigned to the right job—at the right time—while meeting customer expectations and workforce optimization goals.
Key Responsibilities -
- Schedule and coordinate Field Services operations at customer sites
- Assign the closest and most qualified Field Service Representative (FSR) based on job requirements
- Ensure all required parts, tools, documentation, and instructions are available prior to execution
- Monitor ongoing field interventions and proactively reschedule or cancel jobs as needed
- Provide remote support to FSRs with visit planning and calendar management
- Collaborate with Order Management and Technical Support teams to ensure smooth execution
Top Skills & Qualifications -
- Strong organizational and time-management skills
- Experience working efficiently with data and scheduling systems
- Proven coordination experience supporting Field Service Technicians or mobile workforces
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with attention to detail
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