Current jobs related to Conversational AI Designer Voice Application - Montréal QC HA G - Waterfield Technologies
-
Voice Over Designer
3 days ago
Montréal, QC HA R, Canada Electronic Arts Full timeGeneral InformationLocations: Montreal, Quebec, CanadaRole ID211576Worker TypeRegular EmployeeStudio/DepartmentEA Studios - Motive MontrealWork ModelHybridDescription & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects...
-
Montréal, Canada Transat Tours Canada Full timeCompany Description **Be part of the journey!** Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating telecommuting environment where team cohesion is...
-
Director, Voice of Customer Insights
1 week ago
Montréal, Canada Lightspeed Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Director, Voice of Customer Insights to join our team. As the Director, Voice of Customer Insights, owns the end-to-end design, governance, and execution of the Voice of Customer (VoC)...
-
Virtual Receptionist
2 weeks ago
Montréal, Canada Conversational, LLC Full time**PART-TIME and FULL-TIME Virtual Receptionist positions** - Join a unique, exciting company poised for growth - Handle calls, communications, and appointments for a variety of organizations - Enjoy ongoing training and promotions - Work from home Do you love greeting new people? Are you proud of your ability to make a great first impression? If you’re a...
-
Virtual Receptionist
1 week ago
Montréal, Canada Conversational, LLC Full time**PART-TIME and FULL-TIME Virtual Receptionist positions** - Join a unique, exciting company poised for growth - Handle calls, communications, and appointments for a variety of organizations - Enjoy ongoing training and promotions - Work from home Do you love greeting new people? Are you proud of your ability to make a great first impression? If you’re a...
-
Account Executive
4 days ago
Montréal, QC, Canada Roof AI Full timeAccount Executive Company: Roof AI Location: Hybrid (Montreal preferred) Type: Full-time Start Date: January 2026 About Roof AI Roof AI is a Montreal-based software company that helps leading real estate brands like RE/MAX, Coldwell Banker, and HomeServices of America turn passive website traffic into real conversations, real leads, and real appointments....
-
Account Executive
4 days ago
Montréal, QC, Canada Roof AI Full timeAccount Executive Company: Roof AI Location: Hybrid (Montreal preferred) Type: Full-time Start Date: January 2026 About Roof AI Roof AI is a Montreal-based software company that helps leading real estate brands like RE/MAX, Coldwell Banker, and HomeServices of America turn passive website traffic into real conversations, real leads, and real appointments....
-
Account Executive
4 days ago
Montréal, QC, Canada Roof AI Full timeAccount Executive Company: Roof AI Location: Hybrid (Montreal preferred) Type: Full-time Start Date: January 2026 About Roof AI Roof AI is a Montreal-based software company that helps leading real estate brands like RE/MAX, Coldwell Banker, and HomeServices of America turn passive website traffic into real conversations, real leads, and real appointments....
-
Account Executive
4 days ago
Montréal, QC, Canada Roof AI Full timeAccount Executive Company: Roof AI Location: Hybrid (Montreal preferred) Type: Full-time Start Date: January 2026 About Roof AI Roof AI is a Montreal-based software company that helps leading real estate brands like RE/MAX, Coldwell Banker, and HomeServices of America turn passive website traffic into real conversations, real leads, and real appointments....
-
Medie Buyer
3 days ago
Montréal, Canada Voice influence Full time**Description du poste - Media Buyer** **Notre vision** Chez **Voice Influence**, nous avons l’ambition de nous positionner comme l’un des acteurs les plus importants au Canada dans le domaine de la création de contenu UGC et de l’influence. Nous aspirons également à devenir le premier choix pour accompagner et former les créateurs de contenu au...
Conversational AI Designer Voice Application
2 weeks ago
Company Overview
Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world's leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs.
Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.
We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We're all on the same page… even though we may get there from different perspectives. All in all, it's a pretty cool place to be and we're growing our global team of engineers, sales professionals, and creative souls.
About Waterfield Tech
Waterfield Tech designs and delivers advance AI and speech solutions that power customer contact centers. We combine expertise in conversational design, natural language, and speech technologies to help clients improve service, lower costs, and modernize their customer experience.
Position Summary
We're looking for an experienced Conversational AI Designer to design voice-based customer interactions such as natural language IVR and call routing systems.
This is not a UI or UX visual design role — it focuses on spoken dialogue design and conversation flow creation for voice applications that sound natural, efficient, and aligned with each customer's brand.
You'll work closely with customers, analysts, and developers to define and document engaging, human-like conversational experiences in both English and French.
Key Responsibilities
- Design and document conversation flows and dialogue scripts for voice and virtual agent systems.
- Define user journeys, prompt wording, and error-handling logic.
- Collaborate with analysts to translate business requirements into design specifications.
- Work with NLU teams to fine-tune intents and conversational logic.
- Support testing and provide tuning recommendations based on results.
- Ensure consistency with customer tone and brand voice.
Qualifications
- 8+ years of professional experience in project-delivery or analysis roles.
- 4+ years of experience in voice or conversational AI design (IVR, call routing, or virtual agents).
- Experience with Google Dialogflow or similar NLU platforms.
- Background as a business or systems analyst is a strong asset.
- Excellent writing skills and attention to linguistic deteail.
- Proficiency with Lucidchart or Visio
- Bilingual (English/French) required.
- Strong Presentation and communication skills for customer interactions.
Physical Requirements
- Sitting: Ability to be able to sit for long periods of time.
- Lifting: Ability to lift equipment and or tools up to 20 pounds.
Waterfield Tech is proud to be an equal opportunity employer.
Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment
