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Senior Travel Counsellor
3 hours ago
Intermediate /
Senior Travel Counselor
Your mission as a Carlson Wagonlit Travel (CWT) Senior/Intermediate
Travel Counselor is to "Deliver the Perfect Trip" so that CWT can
sustain optimum results for clients and shareholders. You are specifically responsible
for delighting the traveler/travel arranger, building commercial
value, and strengthening the CWT brand in a way that balances the requirements
of all stakeholders and positions our workforce as a key differentiator for our
business.
Carlson Wagonlit Travel (CWT) is a global leader specializing
in business travel management and our travel counselors know that teamwork and
great results have no boundary. We are proud to have been named the most
admired Travel Management Company – and we are even more proud
that we achieved it together.
Learn about our travel counselor opportunities and start your journey
today.
· You
delight the traveler/travel arranger
o Listen and
lead the conversation to solve problems in a timely manner with all types of
customers in all circumstances
o Create
domestic and international travel arrangements for clients to include air,
hotel, and ground transportation. International travel arrangements should
comprise 50% of total bookings
o Build credibility and
loyalty to CWT by ensuring consistency of service delivery (even if the person
is unknown) around the globe in a way that compliments the unique travel policy
of each client with interaction to make each traveler feel special
o Be a trusted
advisor by offering informed and insightful recommendations which
provide the very best traveler experience in each situation
· You
build CWT's commercial value
o Sell
products that are of commercial value to CWT and contribute to
CWT's profitability
o Operates
with discretion for clients and the travel arrangers
o Follow
company procedures, guidelines and standards
o Remain
current on value we provide to each customer
o Maintains a
favorable working relationship with all other company employees to foster and
promote a cooperative and harmonious working climate
o Adapt and
change as requirements of the business change
o Embrace new
technology and ways of working that promote flexibility to adjust quickly to
shifting needs of the business
· You
represent and strengthen the CWT brand in how you work on a day-to-day basis
-Minimum High School diploma or equivalent
-3-5 years' experience in the travel industry in a similar position or in a customer service center required
-Previous VIP Customer experience preferred
-Superior written and verbal communication skills (in person and on phone)
-Proficient in Sabre GDS
-Very customer focused and service oriented
-Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)
-Ability to handle multi-cultural sometimes multi-lingual clientele
-Diplomatic problem solver and results-driven
-Adaptable and motivated to learn
-Proficiency in technology to research options and to complete process requirements
-Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus
-Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements
-TICO Certified
