IS Support Intern

A little about Capital Power

Capital Power (TSX: CPX) is dedicated to Powering Change by Changing Power . This north star guides our ambitions, focus, and actions as we transform our energy system. We're a growth-oriented North American energy company headquartered in Edmonton, Alberta. Our team safely delivers, builds, and creates balanced energy solutions for customers across North America.

Our people are at the core of our journey to deliver reliable, affordable, and lower-carbon power solutions. We provide purpose-driven work in a safe and inclusive environment, and we live by our North Star . With us, your contributions matter – we want you to be empowered to innovate, collaborate, and ultimately drive results. We're here to partner with you so you can learn, grow, and forge a career that's meaningful to you. Join us in powering North America

Your Opportunity

Reporting to the Desktop and Field Services Lead and Service Desktop, the Intern will assist the Desktop and Service Desk teams for day-to-day support of the desktops and IT infrastructure. This includes providing client support by phone and in person, along with patching, provisioning new computers, smart phones, moves, and installing Peripherals.

You will contribute to our team by:

• Providing routine support of the desktop environment by providing client support when required.
• Providing support services for all Capital Power users.
• Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, under the oversight of the manager.
• Providing support services for both operations and capital project initiatives.
• Participating in larger initiatives or projects in a support capacity, being available when needed.
• Resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
• Raising support issues to manager or tier two/three support when appropriate.
• Serving as a technical support resource in support of remote sites by understanding the technology and services provided by Information Services (IS).
• Gaining experience with Group Policy, Application Deployment, and monthly desktop System patching via InTune and Configuration Manager.
• Providing routine support of the desktop environment by providing client support when required.
• Providing support services for all Capital Power users.
• Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, under the oversight of the manager.
• Providing support services for both operations and capital project initiatives.
• Participating in larger initiatives or projects in a support capacity, being available when needed.
• Resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
• Raising support issues to manager or tier two/three support when appropriate.
• Serving as a technical support resource in support of remote sites by understanding the technology and services provided by Information Services (IS).
• Gaining experience with Group Policy, Application Deployment, and monthly desktop System patching via InTune and Configuration Manager.

What you bring to the role:

Education:

• Enrolled or recently completed a 2 Year technical diploma in computer systems, A+, MCSE or MCP are an asset
• Education equivalency may be considered.

Technical Skills:

• Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
• Some knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
• An understanding and aptitude for computer workstation hardware and troubleshooting skills

Working Conditions:

• Working on site at Epcor Tower in Edmonton

Additional Details

In order to be considered for this role you must be legally eligible to work in Canada.

The successful candidate for this position will undergo an education verification, reference checks and criminal record check.

Capital Power employees that refer a successful candidate for this position are eligible for a $500 Referral Reward

We believe that creating a culture that supports employee physical, mental, financial, and social wellbeing is critical to our success. That is why we provide flexible and affordable employee benefits, retirement savings, and paid time off programs. We also provide comprehensive onboarding, training, and programs supporting your career development.

Depending on the posting requirements relocation assistance may be available.

How To Apply and Next Steps

Capital Power only accepts resumes via online application at . If you choose to submit your resume by any other means, we cannot guarantee that your application will be considered for vacancies.

Applicants with disabilities who require a reasonable accommodation to complete their application can request accessible formats, communication support, or other accessibility assistance by contacting .

Capital Power is committed to providing a fair and transparent hiring process. We recognize and embrace the value of diversity and hire employees with the appropriate skills, experience and knowledge for each position.

Thank you for taking the time to apply and expressing interest in powering a sustainable future with Capital Power We wish that we could personally respond to everyone who applies; however, it is our practice to contact only those individuals selected for interviews.