Current jobs related to Resident Experience Coordinator - Ottawa ON KG E - Richcraft
-
Resident Experience Coordinator
1 week ago
Ottawa, Canada Richcraft Homes Full time6 days ago Be among the first 25 applicants This range is provided by Richcraft Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$55,000.00/yr - CA$60,000.00/yr Who We Are Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more...
-
Resident Experience Coordinator
6 days ago
Etobicoke, ON MB B, Canada Greenwin Corp. Full timeSummary: Are you passionate about creating exceptional experiences and building strong communities? We're looking for a Resident Experience Coordinator to lead resident engagement efforts and support property operations at a few of our properties In this role, you'll be the go-to person for resident satisfaction, helping to shape a warm, connected, and...
-
Resident Experience Representative
1 week ago
Ottawa, Canada Ferguslea Properties Full timeFerguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle.Ferguslea Properties...
-
Toronto, ON, Canada Sienna Senior Living Full timeIf you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Resident & Family Experience...
-
Toronto, ON, Canada Sienna Senior Living Full timeIf you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Resident & Family Experience...
-
Resident Services Coordinator
1 day ago
Ottawa, Ontario, Canada Amica Senior Lifestyles Full timeJob DescriptionRESIDENT SERVICES COORDINATORAmica The GlebeFull-TimeEstablished in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term...
-
Resident Services Coordinator
7 days ago
Ottawa, Canada Cardinal Creek Residence Full timeMaking EVERY Moment Matter™ for those who call our Residence home. About Us At Cardinal Creek Residence, we believe that each day is an opportunity to create moments of joy, connection, and purpose for the people who call the Residence home. We’re looking for a compassionate, team-oriented Move In Coordinator who is driven to make meaningful connections...
-
Resident Services Coordinator
1 week ago
Ottawa, Canada Cardinal Creek Residence Full timeMaking EVERY Moment Matter™ for those who call our Residence home. About Us At Cardinal Creek Residence, we believe that each day is an opportunity to create moments of joy, connection, and purpose for the people who call the Residence home. We’re looking for a compassionate, team-oriented Move In Coordinator who is driven to make meaningful connections...
-
Resident Services Coordinator
2 weeks ago
Ottawa, Canada Amica Senior Lifestyles Full time**Job Description**: **RESIDENT SERVICES COORDINATOR** **_ Amica The Glebe_** **_ Full Time_** Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors...
-
Resident Services Coordinator
2 weeks ago
Ottawa, Canada Amica Senior Lifestyles Full timeJob Description: **RESIDENT SERVICES COORDINATOR** **_ Amica The Glebe_** **_ Full Time_** Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now...
Resident Experience Coordinator
3 weeks ago
Who We Are
Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.
Richcraft Homes purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.
Why Richcraft?
Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.
Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:
- Generous Health and Dental Plan
- Group Retirement Planning with Company Match
- Employee Wellness Program
- Referral Program
- Employee Assistance Program
- Long-Term Employment
- Opportunities for Growth
The Role:
The Resident Experience Coordinator (REC) at our high-rise rental properties in Ottawa is a dynamic role dedicated to enhancing Resident satisfaction. The REC is a key player in ensuring an outstanding living experience in our buildings, functioning similarly to a hotel concierge but with responsibilities tailored to long term residential accommodations.
As the primary liaison with residents, you will curate exceptional services, events, and experiences while maintaining the property's reputation for elegance, innovation, and excellence. Your role also involves building strong connections with the local community and aligning resident experiences with Richcraft's legacy of creating vibrant, sustainable urban spaces.
In this role you will:
- Act as the primary contact for Resident queries regarding building systems, amenities, and processes, including guidance on online systems.
Sub-Activities: System Guidance, General Queries, Technology Assistance. - Collect and analyze Resident feedback, communicating with operations and leasing teams for service improvements.
Sub-Activities: Feedback Surveys (Monthly), Focus Group Coordination (Monthly), Data Analysis. - Inform Residents about building amenities and local services.
Sub-Activities: Amenity Tours, Neighborhood Exploration, Vendor Relations. - Assist in leasing and Resident retention campaigns.
Sub-Activities: Event Planning, Marketing Assistance, Resident Communication. - Address escalated Resident issues, working with the property manager.
Sub-Activities: Issue Resolution, Follow-up, Coordination with Property Manager. - Regular reporting to the property manager and leasing Manager, including monthly interaction summaries.
Sub-Activities: Report Preparation, Data Collection, Supervisor Meetings. - Train concierge personnel on building systems and amenities.
Sub-Activities: Training Sessions, Material Preparation, Staff Assessment. - Design and execute exclusive resident events such as poolside dinners and art exhibits, integrating support from local vendors and community partners. Foster connections between residents and the Ottawa community by promoting local culture, businesses and initiatives. Introduce innovative lifestyle services that align with both local and international lifestyle trends
What you bring:
- Diploma or degree in Hospitality Management, Business Administration, Property Management, or a combination of education and direct pertinent experience.
- Minimum of 2+ years in high end hospitality setting, or lifestyle management, ideally within a high-rise or hospitality environment.
- Be familiar with property management and CRM systems.
- The ideal candidate will have experience in delivering personalized, high-end services to the discerning clientele.
- Strong organizational skills, exceptional communication and relationship-building skills.
- Have knowledge of curated lifestyle trends and resident engagement best practices and have a good understanding of Ottawa's local culture, businesses and community dynamics.
Salary: $55,000 - $60,000 Annually
Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.
Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.
