Resident Experience Coordinator

Who We Are

Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes purpose is to provide a high quality, distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

• Generous Health and Dental Plan

• Group Retirement Planning with Company Match

• Employee Wellness Program

• Referral Program

• Employee Assistance Program

• Long-Term Employment

• Opportunities for Growth

The Role:

The Resident Experience Coordinator (REC) at our high-rise rental properties in Ottawa is a dynamic role dedicated to enhancing Resident satisfaction. The REC is a key player in ensuring an outstanding living experience in our buildings, functioning similarly to a hotel concierge but with responsibilities tailored to long term residential accommodations.

As the primary liaison with residents, you will curate exceptional services, events, and experiences while maintaining the property's reputation for elegance, innovation, and excellence. Your role also involves building strong connections with the local community and aligning resident experiences with Richcraft's legacy of creating vibrant, sustainable urban spaces.

In this role you will:

• Act as the primary contact for Resident queries regarding building systems, amenities, and processes, including guidance on online systems.

Sub-Activities: System Guidance, General Queries, Technology Assistance.

• Collect and analyze Resident feedback, communicating with operations and leasing teams for service improvements.

Sub-Activities: Feedback Surveys (Monthly), Focus Group Coordination (Monthly), Data Analysis.

• Inform Residents about building amenities and local services.

Sub-Activities: Amenity Tours, Neighborhood Exploration, Vendor Relations.

• Assist in leasing and Resident retention campaigns.

Sub-Activities: Event Planning, Marketing Assistance, Resident Communication.

• Address escalated Resident issues, working with the property manager.

Sub-Activities: Issue Resolution, Follow-up, Coordination with Property Manager.

• Regular reporting to the property manager and leasing Manager, including monthly interaction summaries.

Sub-Activities: Report Preparation, Data Collection, Supervisor Meetings.

• Train concierge personnel on building systems and amenities.

Sub-Activities: Training Sessions, Material Preparation, Staff Assessment.

• Design and execute exclusive resident events such as poolside dinners and art exhibits, integrating support from local vendors and community partners. Foster connections between residents and the Ottawa community by promoting local culture, businesses and initiatives. Introduce innovative lifestyle services that align with both local and international lifestyle trends

What you bring:

• Diploma or degree in Hospitality Management, Business Administration, Property Management, or a combination of education and direct pertinent experience.

• Minimum of 2+ years in high end hospitality setting, or lifestyle management, ideally within a high-rise or hospitality environment.

• Be familiar with property management and CRM systems.

• The ideal candidate will have experience in delivering personalized, high-end services to the discerning clientele.

• Strong organizational skills, exceptional communication and relationship-building skills.

• Have knowledge of curated lifestyle trends and resident engagement best practices and have a good understanding of Ottawa's local culture, businesses and community dynamics.

Salary: $55,000 - $60,000 Annually

Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.