Senior Product Designer

Join us to build a more rewarding financial future for all Canadians

At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  
  

The Role

As a Senior Product Designer, you will work with product managers, researchers, engineers, and other designers to define, shape, and deliver a multitude of experiences across various digital platforms. Your efforts will impact all stages of a project, exercising skills in concepting, prototyping, service design, information design, and research through hands-on work to innovate everyday banking. As a senior member of the team, you will also help lead, mentor, and expand the design team and practice.

What you'll be doing:

• Participate in the discovery and planning of new products and features while driving the design vision across our product suite.

• Illustrate and communicate complex design solutions across use cases by creating process flows, wireframes, prototypes, and high-fidelity mockups.

• Work collaboratively with Product, Engineering, UX Research, Strategy, and other teams to identify requirements and opportunities for improvement.

• Follow established Neo design system patterns while expanding the framework throughout product evolution.

• Transform research and requirements into deliverables that demonstrate an intuitive user experience.

• Work alongside and mentor design colleagues, continually elevating our design practice and quality of experiences.

Who we are looking for:

• A minimum of 5 years of professional hands-on experience creating wireframes, prototypes, and design specifications for digital products.

• Established experience working on modern and complex experiences.

• Proficiency in Figma, Sketch, Adobe Creative Suite, or similar tools.

• Experience working with design systems is a strong asset.

• Deep knowledge of synthesizing research to define gaps in usability, customer desires, strategic opportunities.

• Extensive experience collaborating with product leadership, engineering managers, and cross-functional stakeholders.

• Fluency in principles and techniques of information architecture, systems thinking, and user experience design.

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.