Client Services Manager

Description
In this role, you will support Whirlpool Corporation, the global leader in kitchen and laundry appliances, focusing on the KitchenAid Small Appliance Brand. As a Client Service Manager, you will play a pivotal role in driving sales, enhancing the in-store consumer experience, and ensuring flawless execution of business priorities. You will lead a team of advisors across Canada, manage client relationships, oversee operations, and identify growth opportunities.

This is an exciting opportunity to join a dynamic organization and make a meaningful impact

Responsibilities
Key Responsibilities

• Build and maintain strong, productive client relationships.
• Lead and support a national team of advisors to deliver exceptional merchandising, product demos, training, and market insights.
• Analyze data, create reports, and develop actionable plans to identify growth opportunities.
• Ensure timely delivery of weekly and monthly reporting requirements.
• Equip the field team with tools and resources for flawless execution.
• Coordinate cross-functional tasks while maintaining accountability for overall results.
• Thrive in a matrix environment, managing multiple stakeholders effectively.
• Demonstrate professional business acumen and strong communication skills (written and verbal).
• Exhibit flexibility and adaptability in a fast-paced environment with meticulous follow-up.
• Apply strong leadership skills to prioritize, problem-solve, and multi-task under pressure.

Qualifications
Required Experience & Skills

• 5+ years in Client or Account Management.
• Experience managing a field team.
• Business degree or related post-secondary education.
• Proven success in developing and leading client accounts with innovative strategies.
• Understanding of merchandising and retail sales (Grocery, Mass, Drug, Home Improvement, Appliances).
• Project management and data analysis/reporting experience (Tableau, Power BI).
• Ability to manage client expectations and deliver store-level execution.
• Experience with financial accuracy, cross-functional processes, and persuasive selling.
• Assertive, results-driven, and collaborative team player.

Additional Details

• Travel: Approximately 30% within Canada.
• Hybrid schedule: 3 days/week in office (Tuesday–Thursday).
• Flexibility to support team merchandising execution as needed.

About Us
Acosta is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it's not just about what we do – it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category:
Marketing

Position Type:
Full time

Business Unit:
Corporate

Salary Range:
$70, $80,000.00

Company:
Acosta Services Canada Co

Req ID:
17308

Employer Description:
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