Customer Service Representative

23 hours ago

Rocky View County AB CA Century Casinos Inc Full time

Marketing Customer Service Representative

Century Downs Racetrack and Casino

Century Downs is looking for an exciting and dynamic role in a fast-paced, fun environment? Century Downs Racetrack and Casino is looking for a Customer Service Representative to join our marketing team, with primary availability for evening and weekend shifts.

About Us

Century Casinos creates vibrant, energetic spaces where gaming, dining, and entertainment come together. We're committed to being an employer of choice by offering innovative policies, employee-friendly initiatives, and valuable benefits.

The Role

As a Customer Service Representative, you'll be the first point of contact for our guests—delivering exceptional service, assisting with player rewards programs, processing transactions, and supporting marketing promotions and events across the casino floor.

What You'll Do

  • Greet and welcome guests with a friendly, professional demeanor.
  • Enroll patrons in the Winners' Zone and Winner's Edge programs, promoting their benefits.
  • Process lottery and merchandise cashier transactions.
  • Input data, generate reports, and manage player rewards point redemptions.
  • Support casino promotions and events with setup, execution, and guest assistance.
  • Handle cash accurately and perform Micros/Lottery terminal transactions.
  • Maintain accurate inventory of promotional items and merchandise.
  • Communicate effectively with guests, team members, and other departments.
  • Assist with minor maintenance on self-serve kiosks and other machines.
  • Uphold a clean, organized, and safe work area.
  • Answer guest service calls and assist with inquiries.
  • All other duties as assigned.

What We're Looking For

Education / Experience: One (1) or more years of recent and related marketing experience. High School Diploma required. 

Schedule (part time):

  • 8 hour shift
  • Day shift  (8:30am to 4:30pm)
  • Must have occasional weekend/holiday availability

Skills: 

  • Greet and welcome guests with a friendly, professional demeanor.
  • Enroll patrons in the Winners' Zone and Winner's Edge programs, promoting their benefits.
  • Process lottery and merchandise cashier transactions.
  • Input data, generate reports, and manage player rewards point redemptions.
  • Support casino promotions and events with setup, execution, and guest assistance.
  • Handle cash accurately and perform Micros/Lottery terminal transactions.
  • Maintain accurate inventory of promotional items and merchandise.
  • Communicate effectively with guests, team members, and other departments.
  • Assist with minor maintenance on self-serve kiosks and other machines.
  • Uphold a clean, organized, and safe work area.
  • Answer guest service calls and assist with inquiries.
  • All other duties as assigned.

Why Join Us?

  • Work in a fun and energetic atmosphere.
  • Be part of a team that values great guest experiences.
  • Enjoy a fun, fast-paced workplace with opportunities for growth.
  • On-site parking
  • Employee discount

Apply Now

If you're excited to bring your customer service skills to a vibrant gaming and entertainment environment, we'd love to hear from you. Join the team and help make every guest visit unforgettable

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