Representative, Inside Support

9 hours ago

Rocky View, Canada Gordon Food Service Full time

What We Offer:Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employmentFULL flex benefits programCompany matching RRSPFamily culture Advancement opportunitiesProfit Sharing128 year, family owned and operated company historyPosition Summary:Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise.Essential Functions:Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required. Takes orders from various customers as needed via phone or email.Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems. Demonstrates strong customer service skills when dealing with unique or difficult situations.Provides support to sales representatives coordinating customer service, orders, credits etc during special large special events IE: Stampede, PNE, SNE, F1 Race etc. Supports and assists DSR for vacation coverage and seasonally based on needs.Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary.Performs Other Duties as assigned.Knowledge / Skills / Abilities:Must have good customer service and time management skills.Ability to perform 10-key data entryMust have excellent written, verbal, organizational and communication skills.High organized with a great attention to detailEncourages collaboration with others to achieve a common goalA self starter that can work independently as well as part of a team.Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practicesExcellent computer skillsMust have the ability to multi-task, prioritize and be able to work independently or within a team environment.Ability to learn and use Genysis, Powersell, CRM, Gordon Ordering and other various systems Equipment / Tools / Technology:Laptop computerTelephone and headsetHome Wifi Needed while working remotely. Networked printer/copier/facsimile machineGoogle Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)Microsoft Office Suite (Excel, Word)Gordon Food Service Systems such as CRM, Gordon Ordering and Inventory management. Education & Minimum Experience Requirements:High School Diploma (or equivalent) plus 2 years full-time related work experience requiredBachelor Degree in Business Administration, Sales, Marketing or related field preferredPrevious Experience in the area of food service industry is preferred

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