RQ00443 - Project Manager/Leader - Senior

Deliverables:

Deliverables include, but are not limited to:

Site / Client Engagement and Client Management
Site Contract Management
Site/Virtual Training and Troubleshooting
Project Go-live Schedule per Clinical Site
Project Risk/Issue Management
Service Management and Project Documentation
Deployment Reporting and Tracking

Responsibilities:

The Senior Project Manager/Lead is responsible for leading integrations of clinical healthcare sites (i.e. "clients") onto the EHR (Electronic Health Record) including management of issues, risks and service change requests to ensure successful and on-time deployment of clients.

Manages all aspects of EHR Integration projects to client applications, ensuring onboarding activities meet clients' business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with project management methodologies and frameworks
Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations
Gather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.
Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas
Work closely with teams at Ontario Health , such as Ontario Health's Identity and Access Management Service (ONE ID), the Ontario Health Service Desk, ONE Access Gateway team and OLIS Product team to support deployments/clients
Articulate and prioritize issues and risks and recommends mitigation strategies for decision makers
Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required
Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out
Ensure pre Go-live readiness: technical, configuration, workflow modifications
Provide go-live, troubleshooting and first 72 hours 'warranty' support; facilitate transition to Operations
Develop project status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders within Ontario Health and the regions
Update and monitor project document repository within MS Teams to ensure all documents are developed, reviewed and maintained in the repository

 

Desired Skills:

Professional certifications: Project Management Professional; Knowledge and understanding of Project Management's Institute's Project Management Body of Knowledge
Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience – desired
Knowledge of electronic health records (EHR) and other Healthcare Information Systems used throughout the province of Ontario
Experience with health system business implementation and deployment projects
Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset
Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
Ability to readily identify, assess and mitigate implementation and adoption issues
Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector
Experience operating in highly political environments and across various organizational cultures
Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements is an asset

Requirements

Must Haves: 

7 + years experience project managing electronic health-related projects, ideally with experience deploying clinical software systems 
7 + years experience Demonstrated knowledge of clinical workflows and associated business processes  
7 + years experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning and quality management) 

Must haves:

Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning and quality management)
Excellent Communication skills both verbal and written, and strong stakeholder engagement skills
Time Management, with the ability to manage tight deadlines and prioritize multiple projects
Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
7 to 10 years' experience project managing electronic health-related projects, ideally with experience deploying clinical software systems
Demonstrated knowledge of clinical workflows and associated business processes 

Evaluation Criteria:

7 – 10 years' experience project managing electronic health-related projects, ideally with experience deploying clinical software systems
Strong communication skills, demonstrating strength in presentation skills, verbal, written, active listening, conflict resolution and stress tolerance
Knowledge of Healthcare Information Systems and Lab Information Systems used throughout the province of Ontario
Experience with health system business requirements definition and implementation
Knowledge of clinical testing/lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories     
Proven track record working with health care professionals in the field

---