Implementation Specialist

About Beanfield

We don't just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto's super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

Position Summary

The Implementation Specialist – TLN + Turret plays a crucial role in integrating, standardizing, delivering, and evolving all legacy TraderLink services within Beanfield as a unified entity. Reporting to the Manager, TraderLink & Special Projects, the Implementation Specialist will collaborate cross-functionally with various teams across the organization, including Project Management, Sales, Service Delivery, Support, and Engineering.

Responsibilities

• Complete the integration of all legacy TraderLink services into Beanfield, achieving initial key objectives.

• Collaborate with the Product team to ensure proper identification, categorization, standardization, and pricing of all service types.

• Develop a focused training plan for the TSR team covering relevant service aspects such as service overview, technologies used, common deployments, standard troubleshooting steps, escalation, and daily operational checks.

• Deliver the TSR training plan to the team and provide follow-up, mentorship, and reinforcement sessions as needed.

• Maintain a high degree of accuracy in all service documentation and representation within company systems.

• Conduct high-level introductory training for the Voice Engineering team, focusing on the network, infrastructure, and platforms used to deliver the service.

• Act as a technical bridge for the Support and Voice teams during their onboarding and training for platform, infrastructure, and customer deployment support duties.

• Provide high-level training to the Sales and CSE team, focusing on service concepts, industry-specific knowledge, and competitive and partner landscape.

• Serve as a subject matter expert for the CSE and Sales teams when required.

• Collaborate with Project Management, Voice, and Network teams to complete the facility exit from legacy data centers.

• Devise an overall project plan for the remaining migrations of customers away from the legacy network to achieve synergies, standardization, and simplification of deployments.

• Execute the migration plan in collaboration with all teams, acting as the overall project owner and lead.

• Perform any other duties as assigned.

Skills and Qualifications

• Telecommunications and Service Provider Industry.

• Traditional and next-generation voice networks and technologies.

• Financial services specific voice applications.

• IP Networks, Routing Protocols, Network Design, Network Security, VoIP.

• Comfortable in customer-facing interactions, including technology and business processes.

• Strong technical, analytical, problem-solving, and interpersonal skills.

• Project management skills.

• Time management skills.

• Relationship building skills.

• Stress management skills.

What's in it for you

• A united, values-driven culture that genuinely cares about people, collaboration, and community.

• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support overall well-being.

• Five (5) additional personal care days, providing extra flexibility to recharge and take care of what matters most.

At Beanfield, we're proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at , we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in  We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.