Accessibility Technician

Join Our Team as a Accessibility Technician

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Accessibility Technician to join our team and help us continue our mission of transforming lives through mobility solutions.

Scope

As a Accessibility Technician, the employee shall assist in assembling, modifying and delivering accessibility equipment in a timely manner as well as identifying and solving any malfunctions related to the equipment.

Position Reports To: Branch Manager

Role and Responsibilities/Essential Functions

Maintenance

• Install, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products offered by NSM in clients' home and/or facilities as per factory and clinical specifications.
• Perform maintenance of tools, shop supplies and other items necessary for the conduct of the service work.
• Set up and install out of store delivery of products at customers' homes and facilities.

Customer Service

• Communicate directly with customers to ascertain the nature of the technical problem and its possible causes; to provide assurance to the customer regarding the equipment.
• Maintain proper records of work performed, including recording both time and materials (parts and supplies) used to perform repairs or other servicing on customer and NSM owned equipment.
• Keep track of customer records, including quotations, work orders, customer orders and invoices. (Combine with 4th task) , Title: customer administration
• Complete quotations, work orders and customer orders for effective and accurate customer billing.
• Work with the instore Customer Service Representatives to review the day's paperwork and assist the Warehouse Technician in putting Accessibility products away.
• Provide in store and out of store customer service including assistance with selection of medical products by customers and liaison with therapists.

Troubleshooting Repair

• Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system.
• Trouble shoot faulty equipment for customers either over the phone or on-site at the clients' home.
• Fabricate and install customized components for customer equipment within the guidelines established for such work.

Other duties as assigned that include inventory or any other task.

Competencies/Skills

• Experience using tools, especially power tools
• Ability to lift 50 lbs
• Training will be provided on site, mechanical and electrical skills are preferred, although not mandatory
• Mechanical aptitude
• Excellent verbal communication skills (you will be communicating with customers and Occupational Therapists frequently)
• Great attention to detail
• A proven record for organizing and prioritizing daily tasks
• Creative troubleshooter and problem solver
• General computer skills for email and online research for parts
• Experience with medical equipment is an asset
• Computer savvy and knowledge of MS Office
• Experienced working safely in a fast-paced warehouse environment

Why Join NSM?

• A rewarding career where you make a real difference in people's lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive salary - $23- $25 CAD

If you're passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we'd love to hear from you