Supervisor, Relational Security

Salary

The salary range for this position is CAD $ $30.96 / hour
Job Summary

Join Our Team as a Relational Security Officer at Abbotsford Regional Hospital

Are you ready to make a meaningful impact in healthcare while ensuring safety and compassion go hand in hand?

Abbotsford Regional Hospital is seeking a Full-Time Relational Security Officer to join our dedicated Protection Services team. This is more than a security role—it's a chance to be a vital part of a caring community that prioritizes safety, dignity, and respect for all.

What You'll Do:

• Patrol and Protect: Monitor hospital buildings and grounds by foot and mobile unit, using advanced surveillance and video monitoring systems.
• Respond and Resolve: Act swiftly to emergencies, including disaster plans, emergency codes, and incidents involving aggressive individuals—always with a focus on de-escalation and collaboration.
• Support and Safeguard: Provide security escorts for staff and patients, respond to assistance requests, and ensure a safe and orderly environment for everyone.
• Investigate and Report: Handle disturbances using non-violent interventions and document incidents in line with established procedures.
• Collaborate and Care: Work closely with medical staff and the patient care team to maintain a secure, respectful workplace.

What You Bring:

• A valid BC Security Guard License
• Advanced Security Training Certification
• At least 1 year of recent related experience, or an equivalent combination of education and training
• A calm, professional demeanor and a commitment to relational, trauma-informed security practices

Why This Role Matters:

In a hospital setting, security is about more than enforcement—it's about empathy, communication, and building trust. As a Relational Security Officer, you'll be a key part of creating a safe space for healing, working alongside healthcare professionals to support patients, families, and staff.

Detailed Overview

Reporting to the Coordinator, Relational Security, IPS Operations, the Supervisor, Relational Security is responsible for leading assigned staff on shift and communicating with the Team Leader and Manager on-call, after business hours, as required. The Supervisor ensures the staff on shift follow departmental policies and procedures at the direction of the Coordinator. As well, the Supervisor maintains and enforces security of persons and property in accordance with established policies and procedures.

Responsibilities

1. Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
2. Assists with performance reviews of Relational Security Officers by providing the Coordinator with reports regarding assigned work, and other performance indicators.
3. Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
4. Patrols buildings and grounds by foot and by mobile unit, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
5. Responds to emergencies such as the Health Organization Disaster Plans, emergency Codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
6. Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
7. Provides security for Health Organization patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
8. Utilizes and operates photo identification, access control, CCTV, and other security system programs.
9. Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
10. Maintains a daily log of events and prepares detailed reports.
11. Communicates with the on-call leadership after business hours regarding emergent issues, as required.
12. Utilizes Protection Services Database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc., in order to support departmental goals and objectives.
13. Reviews reports to ensure accuracy and appropriate handover across shifts.
14. Conducts preliminary investigations following accidents/injury of Relational Security Officers.
15. Provides support to Fraser Health staff in response to challenging behavior in a healthcare setting. Implements and follows necessary procedures in case of emergencies, such as the Fraser Health Disaster Plan.
16. Assists in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
17. Liaises with fire, police and other related community officials regarding fire and security protocol, per department guidelines.
18. Provides First Aid services to injured persons, completes required documentation and maintains supplies.
19. Performs other related duties as assigned.

Qualifications

Education, Training & Experience

Current BC Security Guard License, OFA Level 2 Certification, Certification of Training Completion in Advanced Security Training. Three (3) years' recent related experience with one (1) year in a supervisory capacity, or an equivalent combination of education, training and experience. Current, valid B.C. Class 5 vehicle licence and access to a vehicle for business-related purposes.

Skills & Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to organize work.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

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