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Sales Development Representative:

9 hours ago

Vancouver, British Columbia, Canada Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations' lives?

Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised education and technology, we can transform students into the world leaders of tomorrow. We're the world's leading college admissions consultancy, with over 1,330 Ivy League offers and 2,140 to the US Top 15. With a passionate team of 800+ that's rapidly expanding across 30 markets, our unique tech platform connects expert-led guidance and proven data-driven strategies from 3,000 tutors and mentors with students worldwide. We help ambitious students unlock their dream career pathways, and Crimson students are 7x more likely to get into the Ivy League. What sets us apart is our unmatched scale and expertise. We have the largest team of Former Admissions Officers and College Counselors globally. Every student is matched with a carefully-chosen team of admissions experts who laser focus on different parts of their college application — from essays to extracurriculars — ensuring every detail is expertly executed. Valued at over $1B NZD and backed by over $147M NZD in funding from top-tier global investors, including Tiger Global and Ice House Ventures, we are just getting started. We were recently featured on the front page of the Wall Street Journal. Read the article here.

This is a full-time, remote position. We are ideally looking for Saturday + Sunday coverage, but Saturday or Sunday only may also be considered. We are open to flexible arrangements such as working only 4 days total instead of 5 days if providing full weekend coverage. The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.

The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs, by:

  • Managing, contacting, and qualifying inbound warm/hot leads to Crimson

  • Providing resources to lead to inform them of opportunities with Crimson

  • Working as part of a high performing team to provide the best experience to potential Crimson students

What are the main responsibilities for this role?

  • Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson's Client Relations Management (CRM) system, Salesforce

  • Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce

  • Schedule meetings for the leads to meet with Crimson's Academic Advisors

  • Establish, develop and maintain positive and professional customer interactions and relationships for Crimson

  • Continuously improving sales techniques, processes and enhancing industry knowledge

What skills and experience are required?

  • Proficient in English - Spoken/Written

  • Experience in Customer Service, Customer Success

  • Experience in US college admissions will be preferred but not required

  • Excellent communication skills

  • Excellent organisation skills

  • Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile

  • Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms 

Why work for Crimson?

  • Flexible working environment, you will be empowered to structure how you work

  • Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.

  • $1,000 training budget per year- we love to level up

  • Psychologist on staff

  • Impressive fireside chats and workshops to help the team continuously level up

  • Radical Candour is a feedback approach we live by

  • We're a global player with 30 markets (and growing) across the globe 

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you

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