Team Member, Guest Experience

Job Details

Description
Role Profile:

WinSport is seeking an energetic and passionate individual for the position of Team Member, Guest Experience. If you have a genuine interest in working with the public, providing exceptional experiences, and supporting others, we invite you to apply and join us at Calgary's iconic ski and snowboard facility.

Candidates for this position should demonstrate excellent customer relationship skills and the ability to manage multiple priorities. This front-line position requires attention to detail, problem-solving abilities, and a strong focus on safety and collaboration. Join us in creating positive and memorable experiences for our community while enjoying the perks of being a valued member of the WinSport team Apply now and be a part of something extraordinary.

The successful candidate will exhibit traits that align with WinSport's values and key behaviours.

We are
Safe

We are
Welcoming
We are
Inspiring
And we are
Creative
What Will You Do

• Conduct a diverse range of sales transactions in person or over the phone. Such duties may include the responsibility of handling cash, processing payments through our POS system, and administering waivers.
• Maintain a robust knowledge of programs, products, and events offered during all seasons, ensuring you're well-equipped to communicate with guests effectively.
• Effectively facilitate the set-up, delivery, and return of rental equipment, including skis, snowboards, and mountain bikes.
• Thoroughly inspect rental equipment before and after each use, ensuring it is in proper working condition, removing it from our accessible inventory if not, before escalating the concerns through defined channels.
• Complete time-sensitive administrative tasks that require daily monitoring, providing ongoing updates to Leadership Team Members.
• Create a welcoming environment through actively engaging with guests, educating them on equipment usage, safety protocols, and best practices before providing them with equipment.
• Manage guest flow to minimize congestion, reduce waiting times, and ensure a safe/efficient experience.
• Maintain a well-organized and clean workspace, preventing/identifying hazards through appropriate channels, allowing for a smooth workflow for guests and Team Members.
• Ensure uninterrupted services during breaks and busy periods by proactively coordinating with fellow Team Members to maintain coverage, assist with guest flow management, and step into key roles as needed to help with service delays.
• Communicate professionally in ways that empower guests and Team Members.
• Vary communication styles to best fit the audience, including the use of voice amplifiers when communicating to a larger audience.
• Other duties as required

What Will You Bring

• Current criminal record check.
• Experience working with the public in a guest-facing role is an asset.
• Must be available to work evenings, weekends, and holidays on a variable schedule.
• Must have open availability during the peak season of December 20th to January 4th.

What Will Your Working Conditions Be

• Applicants may be hired for either Full-Time per week) or Part-Time per week) hours. Hours will be scheduled/allocated based on availability, with a preference given to candidates with more open availability.
• This is an in-person role
• Maintain a high level of positive energy throughout the day.
• Ability to stand for long periods of time.
• Ability to frequently lift 25+ lbs. items.
• Extended use of computer screens and keyboards.
• Ability to work indoors and outdoors in variable weather conditions, including cold temperatures, snow, and wind.

What We Will Offer You

• Competitive compensation.
• Access to Team Member Pricing Menus.
• Free Performance Training Centre Membership.
• Free Season Hill Pass.
• Free parking.
• Reciprocal Privileges with other Resorts
• An energetic, fun, and fulfilling work environment with the opportunity to work at a world-class facility supporting the journey of sport

What To Expect After Applying

• This role is a temporary position for the 2025/2026 winter ski and snowboard season.
• Applications close on Friday, October, 24th, 2025.
• In-person interviews will be held between Friday, October 17th 2025 – Friday, October 31st 2025.
• Successful candidates will begin in early November, with mandatory Team Member training being scheduled Saturday, November 15th 2025 and Sunday, November 16th 2025.
• While we welcome all applications, please note that only shortlisted applicants will be contacted for interviews.