Current jobs related to Bilingual Claims Investigation Analyst - Waterloo, Ontario - Manulife

  • Claims Verification Analyst

    58 minutes ago

    Waterloo, Ontario, Canada Manulife Full time

    The Claims Verification Analyst is responsible for supporting health and dental claims fraud risk controls by authenticating claim submissions, identifying, and investigating issues for action and resolution, and escalating key control issues to the claims risk management team.The Claims Verification Analyst will conduct health and dental claims audits...

  • Investigation Analyst, Drug

    4 days ago

    Waterloo, Ontario, Canada Manulife Full time $51,375 - $85,625

    Join a dynamic team within the Group Benefits Health and Dental Claims Risk Management department, where we deliver a broad range of services including digital claims risk management, fraud investigations, data analytics, and claims experience oversight. This role plays a critical part in identifying and mitigating fraud and abuse in drug claims,...

  • Claims Verification Analyst

    27 minutes ago

    Waterloo, Ontario, Canada Manulife Full time $39,225 - $65,375

    The Claims Verification Analyst is responsible for supporting health and dental claims fraud risk controls by authenticating claim submissions, identifying, and investigating issues for action and resolution, and escalating key control issues to the claims risk management team. The Claims Verification Analyst will conduct health and dental claims audits...

  • Claims Investigation Analyst

    15 minutes ago

    Waterloo, Ontario, Canada Manulife Full time $45,900 - $76,500

    Manulife's Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team.  This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.The Senior Investigation Analyst, Investigation Services is...

  • Investigative Analyst, Fraud Risk Management

    48 minutes ago

    Waterloo, Ontario, Canada Sun Life Full time $49,000 - $77,000

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Pharmacy Profiling Investigator

    23 minutes ago

    Waterloo, Ontario, Canada Sun Life Full time $58,000 - $93,000

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Dental Investigator

    10 minutes ago

    Waterloo, Ontario, Canada Sun Life Full time $58,000 - $93,000

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Disability Claims Consultant

    29 minutes ago

    Waterloo, Ontario, Canada Sun Life Full time $60,000 - $97,000

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Adjuster Level II, Accident Benefits Claims

    8 minutes ago

    Waterloo, Ontario, Canada Heartland Mutal Insurance Full time

    Adjuster Level II, Accident Benefits Claims - Waterloo, Ontario The Adjuster Level II, Accident Benefits Claims, is responsible for managing a range of injury claims under the Statutory Accident Benefits Schedule (SABS) with moderate complexity. This includes handling Minor Injury Guideline (MIG) claims with and without specified benefits and certain...

  • Claims Specialist

    14 minutes ago

    Waterloo, Ontario, Canada Zurich Canada Full time

    The OpportunityAre you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.If you have experience in Auto claims, and are looking for a new challenge, we...

Bilingual Claims Investigation Analyst

58 minutes ago

Waterloo, Ontario, Canada Manulife Full time $45,900 - $76,500

Manulife's Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team.  This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans.

The Bilingual Investigation Analyst, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives.

Position Responsibilities:

  • Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation 

  • Lead and support audit programs; coordinating, assessing, and making decisions on investigations     

  • Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints

  • Conduct interviews with plan members, providers of service and others

  • Create written audits and other correspondence to plan members, providers of service and others

  • Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors 

  • Lead, support and implement key investigative projects

  • Comfortable delivering effective presentations to new and existing clients

  • Travel is required for this role, including the ability to work outside of core working hours

Required Qualifications:

  • Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

  • University degree or equivalent work experience

Preferred Qualifications:

  • Knowledge of Group Benefits

  • Knowledge of the Canadian healthcare environment, service delivery model and regulation     

  • CFE designation is an asset       

  • Knowledge of fraud and abuse risk, and techniques to manage risk 

  • Strong research, problem solving and decision-making skills 

  • Ability to manage contentious interactions with various stakeholders 

  • Excellent oral communication (both phone and face to face) and written communication skills  

  • Intermediate data analysis skills with expertise using Excel and other data mining software 

  • Demonstrate investigation skills with attention to detail  

  • Ability to be creative, critical and aggressive in managing audit and investigative activities

  • Organizational skills and the ability to manage multiple conflicting priorities

When you join our team:

  • We'll empower you to learn and grow the career you want. 

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

  • As part of our global team, we'll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$45,900.00 CAD - $76,500.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.