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Change Management Manager, Microsoft Dynamics 365

7 hours ago

Toronto, Ontario, Canada Avanade Full time

Job Description

About Avanade's Advisory & Experiences Practice

Want to drive customer value with AI and turn your ideas into human impact? So do we.

At Avanade, we are breaking apart the traditional process of setting strategies and goals first, then finding technologies to achieve them. In the age of AI and rapid digital transformation, there's no time for that linear process. We partner with clients to accelerate value by being ambitious, imaginative – and fast. We believe "big" and deliver personally. We relentlessly challenge, encourage, support our client partners and each other.

As the strategic and experience consulting arm of Avanade, our Advisory & Experiences practice ensures enterprise technology investments deliver real business results. We combine deep Microsoft expertise with strategic vision and human understanding to transform how organizations apply technology to accomplish their goals. Our approach is comprehensive yet practical: we develop strategies rooted in business objectives, design systems that humans actually want to use, and enable our clients to implement real solutions that drive measurable outcomes—from operational efficiency to productivity gains, sustainable growth, and breakthrough innovation.

Within Organizational Change Management (OCM), we guide clients through the journey from awareness to adoption, helping them realize the full value of their Microsoft technology investments. Our consultants align stakeholders around a shared transformation vision, develop and implement tailored change strategies, lead communications and engagement efforts, assess change impacts, and design training programs that upskill workforces and drive sustained adoption. We measure what matters—tracking progress, surfacing insights, and adjusting strategies to ensure lasting impact. Microsoft is our medium, and we are masters of our craft—bringing unmatched product knowledge, strategic insight, and human-centered delivery to every engagement.

Key Responsibilities

  • Lead and oversee the delivery of organizational change management strategies for ERP transformation programs, with a strong focus on Microsoft Dynamics 365.
  • Manage and mentor OCM consultants and workstream leads across multiple client engagements.
  • Drive stakeholder alignment and engagement across business and technical teams, including executive-level sponsors.
  • Develop and implement comprehensive change strategies, communication plans, and training programs tailored to ERP transformation needs.
  • Define and operationalize change measurement frameworks to track adoption, engagement, and business impact.
  • Partner with program leadership to ensure change management is integrated into delivery plans and aligned with business outcomes.
  • Facilitate change impact assessments and readiness evaluations across organizational units.
  • Guide clients in the adoption of emerging technologies, including Microsoft Copilot, Copilot Studio, and AI agents, as part of transformation programs.
  • Lead the creation and refinement of OCM methodologies, tools, and assets to support scalable delivery.
  • Contribute to business development efforts by shaping OCM strategies in proposals, solutioning, and client conversations.
  • Build trusted relationships with client stakeholders to support program success and long-term transformation.
  • Apply design thinking and human-centered approaches to change planning and solution design.
  • Navigate ambiguity and adapt change strategies to dynamic client environments and evolving program needs.
  • Promote a culture of continuous learning, experimentation, and innovation within the OCM team.

Qualification

Job Qualifications

  • Deep expertise in Microsoft Dynamics 365 ERP and CRM implementations, including change strategy and adoption planning.
  • Demonstrated experience in management consulting, preferably with a global firm.
  • Minimum 6-8 years in client-facing change management roles, with at least 3 years leading ERP transformation programs and OCM teams.
  • Experience integrating AI tools and agents (e.g., Microsoft Copilot) into change management delivery.
  • Proven ability to lead cross-functional teams and manage complex stakeholder landscapes.
  • Strong analytical skills with experience using data to inform and measure change impacts.
  • Exceptional verbal and written communication skills, including executive-level storytelling and facilitation.
  • Comfortable navigating complex, matrixed environments and working across business and technical domains.
  • Demonstrated ability to apply design thinking and human-centered approaches to change planning.
  • Proficient in Microsoft Office Suite and experienced with broader Microsoft ecosystem tools.
  • Contribute to business development and expand Avanade's presence with existing clients.
  • Willingness to travel within North America (up to 50–75%).

Preferred Qualifications

  • Advanced degree or MBA
  • Certification in change management methodologies (e.g., Prosci)
  • Certification in D365 fundamentals (ERP and CRM)

Canada:

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position.

Information on benefits is here.

British Columbia / Ontario - $134,400 - $159,600