Change And Release Manager

2 days ago

Toronto, Ontario, Canada Galent Full time $100,000 - $140,000 per year

Responsibilities

Release & Deployment Management

  • Create, manage, and execute end-to-end release plans, ensuring all deployment activities are effectively scheduled, tracked, and controlled.
  • Integrate release management practices into delivery processes to enhance service quality, reliability, scalability, and security.
  • Establish infrastructure for tracking updates and changes, converting data into actionable reporting, recommendations, and schedules.

Governance, Risk & Communication

  • Provide clear, accurate, and reliable communication on release impacts, risks, and dependencies.
  • Offer subject matter expertise to Release & Deployment Management and IT support teams.
  • Develop strategies for remediation, collision avoidance, and continuous improvement.
  • Identify control or communication gaps and implement preventative solutions.
  • Deliver updates to senior leadership on accomplishments, risks, trends, and opportunities.

Collaboration & Process Improvement

  • Work closely with cross-functional teams operating in Agile, Waterfall, or hybrid models.
  • Apply DevOps and continuous delivery principles to optimize deployment efficiency.
  • Manage work items independently using ServiceNow, JIRA, and Confluence.
  • Protect organizational interests through proactive risk management and escalation.

Qualifications

  • Bachelor's degree in Computer Science or related field (preferred).
  • 5+ years of Release, ITS, or IT Project Management experience.
  • 8–10 years of experience in IT operations, service management, systems analysis, or development.
  • Strong proficiency documenting release and change management processes in
    ServiceNow
    .
  • Comprehensive knowledge of Agile, SAFe, and ITSM lifecycles.
  • Proven ability to coordinate cross-functional teams and drive task completion.
  • Excellent leadership, analytical, and executive communication skills.
  • Ability to develop plans, strategies, and resolutions for operational improvements.
  • Demonstrated commitment to continuous learning and staying current with industry trends.
  • Strong client engagement and stakeholder management skills.
  • Ability to assess team capabilities and guide growth aligned with business needs.

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