Operations Manager

Job Description 

team supporting home operations.
Key Responsibilities:

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Lead administrative team to deliver seamless and quality services for residents, families, and employees.

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Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.

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Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.

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Administer and maintain financial records including banking, petty cash, resident trust, government funding programs, etc.

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Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.

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Oversee onboarding new employees, recruiting activities at the home, Time & Attendance, and Open Shift Management.

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Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.

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Manage applicant screening process, including reviewing applications, conducting reference checks, validating pre-hire requirements (e.g., candidate certifications).

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Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective recruitment and onboarding best practices.

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Manage end to end recruitment (interview, reference checks, and validate pre-hire requirements) processes, create offer letters and coordinate new hire packages and an exceptional onboarding and orientation experience specific to Business Office New Hires.

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Assist the Director of Care with the annual audit, reporting and follow up of Professional Credentials of registered staff (Nursing and Allied Health).

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Work with home Administrator to coordinate communications with home staff through team meetings, maintaining notice boards and via e-mail.

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Participate in the development and planning of employee engagement events and service awards.
Qualifications:

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5 - 10 years of experience managing a fast-paced office/business environment.

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Managerial experience of 2-3 years considered an asset.

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Experience working with seniors in a long-term care setting or general healthcare industry experience is an asset.

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Post-secondary diploma/certificate in office or business administration, bookkeeping, accounting or equivalent.

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Ability to work in a fast-paced environment with changing priorities, have exceptional time management skills and to perform well under pressure with tight deadlines.

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Demonstrates technical knowledge and experience working with Workday, PointClickCare or cloud-based software preferred.

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Demonstrates strong communication and interpersonal skills with internal and external stakeholders of the organization.

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Knowledge and experience with office and computer equipment.

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Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).

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Must understand banking practices i.e., deposits, trust, etc. and sufficient accounting knowledge to determine proper journal entries.

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Working knowledge of HR, payroll, scheduling, benefit administration, interpretation and application of collective agreement provisions, accounts receivable, and accounts payable practices.

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Strong data analytics with high attention to detail; critical thinker.

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Pro-active and solutions focused individual with ability to foresee issues and correct them before they turn into large issues.

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Knowledge of Occupational Health & Safety practices, principles, and legislation.

Time Type:

When you choose to build your career with Extendicare, you're joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. 

If you have a passion for caring, turn it into a rewarding career with Extendicare 

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.