Traffic Signal Operations Analyst

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role description:

The Traffic Signal Operations Analyst will be stationed at the Traffic Operations Centre and play a key role in monitoring, managing, and responding to traffic signal-related service requests. These requests may arise from field system issues, resident complaints, or congestion management needs. The analyst will ensure timely resolution and maintain smooth traffic flow across the city's signal network.

Role accountabilities:

• Monitor traffic signal systems and respond to alerts or service requests.
• Coordinate with field crews, public (complainant) and internal teams to resolve signal malfunctions.
• Log and track incidents, ensuring accurate documentation and timely updates.
• Analyze real-time traffic conditions and implement operational adjustments as needed.
• Communicate effectively with stakeholders regarding status and resolution of issues.
• Support congestion management initiatives by executing operational strategies.
• Escalate complex technical issues to the Traffic Engineering and Optimization team.
• Occasional flexibility to perform afternoon field checks if / when needed. 

Qualifications & Experience:

• Diploma or degree in Transportation, Civil Engineering, or related field (or equivalent experience).
• Basic understanding of traffic signal operations and urban traffic management principles.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, shift-based environment.
• Excellent communication and coordination skills.
• Familiarity with traffic management systems and software is an asset.
• Previous experience in traffic operations or municipal services is preferred but not mandatory.
• Driving License and a vehicle needed for occasional field checks.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

The salary range for this position is $55,000 to $65,000 per year. The base salary represents Arcadis' hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.

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