Bilingual Program Assistant

Goodwill is hiring, join our growing organization today We are looking for people just like YOU

The Bilingual Program Assistant will support the bilingual delivery of Workforce Development programs by assisting with program delivery to adults with developmental disabilities, in partnership with other department employees.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported. Diversity, equity, accessibility and preserving the environment are important to us. Building a workforce which reflects the diversity of the communities in which we live and serve is our goal.

Mission:

Changing Lives and communities through the power of WORK.

Vision:

Everyone working and thriving in sustainable communities.

Values:

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other's shoes

Why You Will Love Goodwill

We have an amazing team and workplace:

• Diverse, inclusive, and dynamic culture.
• Employer of choice across Southwestern Ontario who meets the Federal Government's 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What You Will Do

• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Assist in program delivery in group and individual settings in collaboration with department employees.
• Attend to all bilingual/French requests for MCCSS programs and services.
• Complete timely financial and data entry into the required systems, including client case notes, receipts, payment requisitions, updates as needed, service closure, and follow-ups.
• Provide feedback to team members and management to support data and file integrity and consistency.
• Complete and document in-program and post-service follow-ups as per ministry guidelines and our established procedures.
• Organize distribution and secure storage of office supplies.
• Assist in file and document preparation for annual Ministry file audits.
• Adhere to our Public Relations policy, acting as a 'positive ambassador' when representing Goodwill's brand in the community.
• Perform other tasks as needed and in keeping with the intent of the role.
• Follow all safety standards set out in legislation and/or Goodwill policies.
• Be actively involved in the health, well-being and safety of themselves and their team.

What We Are Looking For

• Confirmation of ability to provide effective services in French and English (telephone, in-person, written)
• Excellent interpersonal skills and proven ability to work with people with disabilities
• Computer literate with knowledge of Microsoft Office Suite (Word, Excel and Access).
• Interpersonal and teamwork skills.
• Well-developed individual and written communication skills.
• Customer service skills.
• Detail oriented and well organized.
• Experienced data base user with ability to learn new software
• Post secondary education in human or administrative services
• Minimum 1 year of customer service or administrative experience.
• Valid G driver's license and access to a reliable vehicle.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

APPLICATION DEADLINE: November 23, 2025