Senior Support Analyst

Senior Support Analyst - PathWise Clients Support
Role Type: Existing vacancy
Are you interested in exploring something different while applying your existing financial and programming knowledge with a leading global organization? This can be the role for you

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our PathWise Solutions Group (PSG) business group within Aon's Reinsurance Solutions, in any of our offices.

The salary range for this position is $73,400 - $100, 000. The actual salary will vary based on applicant's education, experience, skills and abilities, as well as internal equity. The salary may also be adjusted based on applicant's geographic location.

Aon also offers you a generous incentive earning opportunity and a comprehensive benefits package.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like
As a Senior Analyst, you will report directly to the Director, Head of Client Management and will support the client management services provided by PSG to its North American clients, primarily located in the United States and Canada. The core responsibilities include creating and maintaining client processes as well as managing operations on the virtual private cloud (VPC) provided and serviced by PSG for its clients. Principal responsibilities will consist of supporting senior leaders in the delivery of the following services:

Client Operations Support

• Monitor and respond to operational issues in PathWise based on client specific requirements and processes
• Assess and prioritize user issues and ensure they are recorded and addressed in a timely manner
• Create monthly reports for clients which document system availability and support services provided
• Support cloud operations and maintenance as it pertains to the management of client operations in Aon's hosted environments.
• Help maintain and strengthen client relationships through participation in client consultations
• Become subject matter experts in PathWise software features and functionality.
• Be a primary contact for select clients

Systems Development Services

• Maintain and update insurance liability models as required by software updates and client requests.
• Maintain financial asset models for use in balance sheet projections of life insurance companies
• Further the development of robust implementations for end-to-end automated processes in PathWise.
• Participate in the expansion of PathWise functionality as required or as requested by clients

How This Opportunity Is Different
PathWise Solutions Group (PSG) provides high productivity computing software, consulting services as well as advisory services to financial intermediaries, primarily insurance companies. PSG's high performance software platform, PathWise, provides companies with the ability to easily model financial obligations without involved coding and is run on Graphical Processing Units (GPU), making it the fastest, readily available software platform currently in use in the insurance industry. PSG's consulting services has focused primarily on actuarial analysis, reviews of hedging programs, and modelling of insurance liabilities and financial assets.

Skills And Experience That Will Lead To Success

• Advanced Degree in a quantitative field such as Mathematics, Finance, Statistics, Actuarial Science
• 2 to 3 years' experience in the financial services sector as a Quantitative Analyst / Advisor
• Knowledge of general insurance products for liability modelling purposes
• Understanding of financial assets including derivatives
• Familiarity with Monte Carlo simulations
• Knowledge and experience with Python.
• Strong communication skills for heavy team and client interactions
• Ability to work independently

How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate
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