Service Planner

1 week ago

Prince George, British Columbia, Canada Finning Full time $75,000 - $95,000
Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:Join Finning's Integrated Mobile Team and play a critical role in managing complex repair and rebuild projects from intake to completion. This role offers:

• Opportunities to apply project management and technical expertise in a dynamic environment.

• A collaborative team culture with strong leadership support.

• Career progression and professional development opportunities.

• A competitive wage and comprehensive benefits package.

As a Service Planner, you'll develop repair scopes, create accurate quotes, and coordinate with service teams to ensure timely, high-quality delivery. This role combines strategic planning, customer engagement, and operational excellence to deliver exceptional service outcomes.

For this position, the expected base salary range is between $75,000 and $95,000 annually. We also offer additional incentives such as an annual bonus and premium for certain shifts.Job Description:
  • Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
  • Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements.
  • Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
  • Collaborate with service supervisors and technicians to ensure scope alignment and track progress.
  • Assess technical justification for warranty and goodwill claims. Align with account teams on commercial considerations.
  • Identify lessons learned and improvement opportunities, applying project management best practices.
  • Work closely with Product Support, Equipment Sales, and administrative teams to ensure seamless service delivery.
  • Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates.

Day-to-Day Activities:

  • Prepare and manage repair scopes and quotes.
  • Participate in pre/mid/post job meetings with service teams.
  • Monitor timelines, deliverables, and financial performance of service jobs.
  • Collaborate across Finning's regional network for component movement and scope validation.
  • Complete documentation for service requests and work order transitions.

Requirements:

  • 2+ years of experience in technical service, parts, warranty, or repair is preferred.
  • Strong customer relationship management skills and ability to manage complex interactions.
  • Mechanical aptitude and knowledge of Finning/CAT product lines and repair processes.
  • Project management experience: PMP or Blue Seal certification is an asset.
  • Financial acumen for estimating accuracy and job profitability.
  • Proficiency in Microsoft Office, Salesforce, and relevant software platforms.
  • Driver's abstract required.

Important:

  • This position is based out of our Prince George location.
  • Travel required for the role, up to 25% of the time.
  • Permanent, full-time role.
  • Monday - Friday, 5x2 schedule.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

  • Financial Planner, Scotia Financial Planning

    2 weeks ago

    Prince George, British Columbia, Canada Scotiabank Full time $100,000 - $120,000 per year

    Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture."Please note that Scotiabank offers various investment specialist opportunities. If you are interested in learning more about this role, please review our "Financial Advisor Investment and Retirement planning" postings."What is the role of a...

  • Production Planner, Paper

    6 days ago

    Prince George, British Columbia, Canada Canfor Full time $70,000 - $100,000 per year

    Posting ID:28767Position Type:TemporaryCity:Prince George, BC, CanadaLocation:PG PulpDetail driven, proactive and experts at effective time management, our Production Planners keep things running smoothly behind the scenes, playing a key role in making sure our operations stay on track and our customers get exactly what they need, on time, every time.In this...

  • Financial Planner

    1 day ago

    Prince George, British Columbia, Canada Royal Bank of Canada Full time $85,000 - $145,000 per year

    Job DescriptionWhat is the opportunity?As an RBC Financial Planner, you have the opportunity to manage and grow a portfolio of mass affluent clients. You provide ongoing comprehensive reviews of your clients' financial circumstances, creating long-term relationships through superior advice, financial planning expertise, and ongoing services. Your boundless...

  • Service Coordinator

    1 day ago

    Prince George, British Columbia, Canada Finning Full time $60,000 - $90,000 per year

    Company:Number of Openings:1Worker Type:PermanentPosition Overview:Join Finning and play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. This position offers:• Opportunities to coordinate complex service operations and support customer success.• A collaborative environment with strong leadership...

  • Senior Advisor, Public Health Resilience

    1 day ago

    Prince George, British Columbia, Canada First Nations Health Authority Full time US$84,000 - US$129,600 per year

    FNHA OverviewThe First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.FNHA is proud...

  • Investment Advisor

    1 day ago

    Prince George, British Columbia, Canada RBC Full time $80,000 - $240,000 per year

    Job DescriptionGrow your business, your way – with RBCAs an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you've dreamed of starting your own business, but haven't had the training, support, and resources from a company like RBC. Here, you'll find what you need for your...

  • Operational Specialist, Steam

    1 week ago

    Prince George, British Columbia, Canada Canfor Full time $102,550 - $146,500 per year

    Posting ID:28744Position Type:RegularCity:Prince George, BC, CanadaLocation:Intercontinental PulpAs the Operational Specialist for Steam & Recovery you are responsible for the safe, efficient and environmentally compliant operation of the Steam & Recovery Department. You play a pivotal role supporting the area team along with the overall upkeep and...

  • Operational Specialist, Fibreline

    1 day ago

    Prince George, British Columbia, Canada Canfor Full time $85,000 - $145,000 per year

    Posting ID:28684Position Type:RegularCity:Prince George, BC, CanadaLocation:Intercontinental PulpYou're passionate about keeping things running smoothly, love diving into the details of safety, maintenance, and production performance, and you know your way around a pulp and paper mill, we've got a spot for you.We're looking for a hands-on, process-savvy...

  • Investment Planning Specialist

    1 day ago

    Prince George, British Columbia, Canada CIBC Full time $120,000 - $160,000 per year

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Investment Planning Specialist

    1 day ago

    Prince George, British Columbia, Canada CIBC Full time $70,000 - $90,000 per year

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...