Service Advisor

Description
Position at Performance Auto Group

Drive for Excellence
With the largest Mercedes-Benz inventory in Niagara,
Performance Mercedes-Benz
is an award winning star dealer. With over 150 in-stock vehicles to explore, we showcase the number one luxury manufacturer in Canada.

Performance Mercedes Benz is currently seeking an experienced
Service Advisor
to join their dynamic team.

About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here's What You'll Deliver

• Greet each customer in a prompt, courteous manner.
• Communicate with customers to determine the nature of the mechanical problems.
• Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
• Obtain customer and vehicle data.
• Schedule appointments using dealership approved forms.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
• Prioritize repairs based on urgency.
• Perform road tests of customer vehicles in order to assess customer concerns.
• Keep a daily log of repair orders written as well as their status.
• Handle minor customer complaints and misunderstandings.
• Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
• Interpret warranty information and policies for customers.
• Stay up to date on technical and performance information on all vehicles serviced by the dealership.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
• Assist the service manager as necessary.

What You Need To Succeed

• Grade 12 diploma or GED.
• 1 year of automotive experience.
• CDK Dealer software experience is an asset.
• Basic knowledge of mechanical repairs and terminology.
• Strong customer service and troubleshooting skills.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proven data entry, data editing and typing skills.
• Experience in all aspects of customer service and people management.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Strong work ethic and positive team attitude.
• Ability to read and comprehend instructions and information.
• Must have a valid Ontario Driver's License and good driving record
• May be required to work on Saturday as per business needs.

What's in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?
• This compensation range will be based on knowledge, experience and bonus earnings***

Job Type:
Full Time - Permanent

Compensation:
$50,000 - $55,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.