IT Help Desk
1 week ago
TM AG Tuning is one of North America's leading tractor, construction, forestry, and automotive tuning companies. With nearly 400 dealers, and a rapidly growing customer base, we're expanding our support team to keep delivering fast, reliable, and friendly service.
We're looking for a Help Desk & Customer Support Technician who can assist customers through our ticketing system and remote-access tools like TeamViewer. If you enjoy solving problems, communicating clearly, and working in a fast-paced environment, this role is for you.
Key Responsibilities
- Provide first-level customer support via ticketing system, email, and phone.
- Use TeamViewer to remotely assist customers and dealers with software installations.
- Troubleshoot basic computer, tuner, and connectivity issues.
- Document all work clearly inside the help desk system.
- Guide customers through the tuning process and escalate technical cases when needed.
- Maintain professional, friendly communication that reflects TM AG Tuning's brand.
Requirements
- Basic IT knowledge and troubleshooting skills.
- Experience with TeamViewer or similar remote-desktop tools.
- Experience with a help desk ticketing system (Freshdesk is an asset).
- Strong communication skills and ability to explain steps clearly.
- Reliable internet connection and a quiet home workspace.
- Ability to learn quickly and follow internal processes.
Preferred (Not Required)
- Knowledge of diesel engines, tractors, construction equipment, or diagnostics.
- Experience with tuning tools, cables, or automotive software.
Work Environment
- Training is completed on-site in Redcliff, Alberta.
- After training, the position becomes fully remote.
- Support hours are flexible but may include some evenings or weekends depending on demand.
- Competitive pay based on experience
Benefits
- Health Spending Account
- Computer and monitors supplied
- Paid time off
- Work from home after training
Why Join TM AG Tuning?
- Work with a rapidly growing, family-run Canadian company.
- Remote work after training.
- Supportive, knowledgeable team.
- Opportunities to grow into advanced technical roles.
- Be part of the leading name in tuning equipment "bit by bit."
How to Apply
Send your resume to:
Subject Line: Help Desk Technician Application – [Your Name]
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Paid time off
- Work from home
Work Location: Remote
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