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Automation Controls Service Technician

2 weeks ago

Waterloo, Ontario, Canada Samuel, Son & Co. Full time

What You'll Be Doing 

Field Services and Technical Support

  • Perform all work safely and efficiently, following company Health and Safety policies and applicable standards.
  • Troubleshoot and repair control and electrical systems at customer sites, ensuring proper operation and minimal downtime.
  • Identify, report, and resolve abnormal equipment conditions promptly.
  • Execute field service activities according to project schedules, scope, and customer requirements.
  • Prepare and submit detailed service and follow-up reports to ensure complete resolution of customer issues.
  • Provide remote technical assistance and participate in a rotational on-call schedule.
  • Work both independently and collaboratively in multi-disciplinary project environments.
  • Deliver technical training to customer operations and maintenance personnel as required.
  • Recommend tools, equipment, or system improvements to optimize customer operations.

Controls and Automation Development

  • Design, develop, and program control systems based on customer requirements, company standards, and project specifications.
  • Commission, install, and validate automated equipment at customer facilities.
  • Collaborate with internal design and engineering teams to ensure successful system integration and functionality.
  • Work with Samuel Automation Controls department on machines in facility as required.
  • Utilize programming standards of the Samuel Automation Controls department.
  • Document program changes, configurations, and updates for traceability and future support.

AMR Support and Integration

  • Commission and integrate Autonomous Mobile Robot (AMR) systems across North America, including on-site deployment and interface with other automated systems.
  • Modify AMR maps and logic using third-party systems and PLC programming.
  • Optimize system performance through analysis, simulation, and testing.
  • Document lessons and collaborate with the AMR System Integration team to enhance tools, processes, and solutions.

You'll Be Great At

  • Resolving complex automation, electrical, and control system issues.
  • Interpreting and analyzing electrical schematics and mechanical drawings.
  • Communicating effectively with both customers and internal technical teams.
  • Managing multiple service assignments and priorities with professionalism and precision.
  • Applying strong knowledge of pneumatics, hydraulics, and electrical control systems.
  • Delivering high-quality customer service and following through to ensure complete satisfaction.

Level of Autonomy and Authority

  • Works without detailed supervision, but within clear guidelines, defined standards and specifications. Difficult, complex or unusual matters are referred to more senior authority
  • May guide and monitor the work of other staff working on a project basis
  • Provides input and makes recommendations to management in areas of improvement

Key Requirements 

  • College or university degree in Engineering or a related discipline.
  • 3–5 years of progressive, hands-on experience in automation and controls environments.
  • Strong understanding of PLC programming and integration (Allen-Bradley, Siemens, Beckhoff, Omron, etc.).
  • Experience in troubleshooting and repairing electro-mechanical systems and subsystems.
  • Proficiency in controls design, commissioning, and service for custom automated machinery.
  • Excellent written and verbal communication skills with strong customer focus.
  • Valid passport and driver's license, with availability to travel locally and internationally.
  • Availability to participate in on-call or emergency support rotations.

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