Current jobs related to Customer Support Specialist - Greater Toronto Area - Nordhealth

  • Client Support Specialist

    4 days ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    TRADER Corporation's parent company** AutoScout24** is the largest pan-European online car market with over 2 million listings and more than 43,000 dealer customers. With **AutoScout24**, users can find, finance, buy, subscribe for and sell used and new cars. The marketplace provides inspiration on cars and other vehicles and makes hard decisions...

  • Program Support and Technical Specialist

    2 weeks ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Technical Support Specialist

    1 week ago

    Greater Toronto Area, Canada Thomax Technology Full time

    **The Company** Thomax is a leading developer of cloud warehouse and transport management software for clients within the head office in Australia and internationally in Canada, New Zealand and UK with our technology powering millions of parcel movements annually across a wide range of sectors and businesses. We are actively seeking an experienced...

  • Customer Care Specialist

    2 days ago

    Greater Toronto Area, Canada Ideal Siding Full time

    Are you passionate about delivering exceptional quality and service? Do you enjoy talking to people and building relationships? Do you thrive on helping others and solving problems? If you possess a strong drive for learning, growth, and fostering success, we invite you to join our dynamic and thriving team at Ideal Siding. At Ideal Siding, we prioritize...

  • Service Dispatcher/customer Support

    2 weeks ago

    Greater Toronto Area, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a team-oriented, results-driven, Service Coordinator, to join our amazing culture in our **Mississauga office.** The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Customer Support Specialist

    1 week ago

    Toronto, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...

  • Customer Support Specialist

    3 weeks ago

    Toronto, Canada Uline Full time

    Customer Support Specialist Pay from $31 to $36 per hour with significant growth and earning potential! Toronto Branch 3333 James Snow Parkway, Milton, ON L9T 8L1 Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company...

  • Customer Support Specialist

    3 weeks ago

    Toronto, Canada Uline Full time

    Customer Support Specialist Pay from $31 to $36 per hour with significant growth and earning potential! Toronto Branch 3333 James Snow Parkway, Milton, ON L9T 8L1 Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company...

  • Support Specialist

    6 hours ago

    Greater Calgary Metropolitan Area, Canada CLEAResult Full time

    At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance...

  • Customer Support Specialist

    4 days ago

    Toronto, Canada Achievers Full time

    **Overview**: A Customer Support Services Specialist is a highly motivated, customer-oriented individual who is passionate about the Achievers experience! Our Global Customer Support Services team guarantees the highest level of excellence to ensure that our program administrators and internal stakeholders rave about our services and get the answers they...

Customer Support Specialist

23 hours ago

Greater Toronto Area, Canada Nordhealth Full time

Who are we?

Nordhealth
(OB:NORDH) is the leading provider of cloud-based Practice Information Management Software
(PIMS)
to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than
30,000 therapy and veterinary professionals use our software everyday
to help treat
over 20 million patients
annually across
35+ countries.
It's been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over
200 million patients by 2030
. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in
Helsinki, Finland.
Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company's website at

About the role

We are seeking a dedicated individual for a role that centers around
Provet Cloud
, our cloud-based veterinary practice management software ). Provet Cloud is designed to help veterinary practitioners save time so they can devote more attention to caring for their patients and to make managing a veterinary practice more efficient and simpler. It offers features for appointment scheduling, electronic medical records, inventory management, billing, and communication within the veterinary team.

We're looking for a satisfaction-focused
Support Specialist
to join our team to help our veterinary customers resolve issues and get the most from our Practice Management System, Provet Cloud. As a Support Specialist, you'll play a key role in assisting our customers by acting as their first point of contact via calls, emails and live chat enquiries. You'll have a passion for problem-solving by investigating and diagnosing non-technical issues and becoming an expert on our platform and the services we offer.

This role offers an exciting opportunity to progress and develop your career within the technology sector by working for a growing business with global reach. Ideally, you'll have some experience working in a busy, customer service focused role and thrive in a fast paced environment where you can progress your skills and career.

This role will initially work North America business hours Monday to Friday 9-5pm Mountain Time but will transition to a shift pattern as we transition to offering 24/7 support by the end of 2025.

Your key responsibilities include:

  • Providing non-technical 1st level support for issues and incidents by responding to requests we receive via telephone, email and live chat in a professional, supportive and positive manner.
  • Ensuring accurate and complete information is captured and logged in our ticketing system Zendesk, while keeping our customers up-to-date on progress throughout.
  • Collaborating with your colleagues and other teams such as our 2nd line technical support to deliver timely resolution of customer issues.
  • Carrying out initial troubleshooting on any issues received, ensuring all details are captured from the customer to ensure we fully understand the issue.
  • Become a product expert on the Provet Cloud platform and its services so that you can become a champion to help resolve customer queries and advise on best-practices.

What will help you to be successful in this role?

Ideally, you have already gained experience from working in a customer related role with a passion to deliver the highest level of customer service. Maybe you've also worked in a fast growing, global SaaS company or in the veterinary industry.

In addition, we humbly request that:

  • You're ambitious - we are 100% committed to creating career pathways for all our teams, and you'll have the opportunity to learn and develop with a fast growing, global technology company.
  • You're a great communicator – you'll be the first point of contact for customers reporting incidents or requesting changes to their systems so we need people that aren't afraid to pick up the phone to communicate simple, straightforward advice and recommendations.
  • You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.
  • You're process driven – you'll be triaging tickets coming through according to type and priority, so we need people who can follow the plan and get it right for our customers every time.
  • You're flexible to work from our
    Toronto office twice per week.

What's in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment.

In addition, we offer:

  • The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
  • Learning and professional growth opportunities
  • Full-time employment contract with all the statutory benefits
  • Internet and phone bills covered
  • Stipend to set up your home office
  • Frequent company events and talented colleagues from around the world

Compensation:

The salary range for this position is 35, ,000
USD
annually. Final compensation for the role is determined by a variety of factors, such as a candidate's relevant work experience, skills, certifications, and geographic location.

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you.
Apply now
We'll fill the positions as soon as we find the right person.

Recruitment Fraud Alert

Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-) or via official emails (e.g. or ). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at Your safety and trust are very important to us