Customer Support Specialist

7 days ago

Toronto, Canada Plusgrade Full time

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

**ABOUT THE ROLE**:
We are looking for a Support Specialist to join our Partner Operations Support Services team for a full-time position.

**WHAT YOU WILL BE DOING**:
Reporting to the Manager, Global Care, the Support Specialist, will:

- Track and follow up on outstanding issues, keeping stakeholders informed of their status
- Develop and nurture customer relationships through your communications
- Report any trending issues
- Make recommendations to update and build internal knowledge bases (FAQs/Processes/Contact information)

**YOU ARE SOMEONE WITH**:

- High level of comfort with technology and troubleshooting complex situations
- Excellent interpersonal, communication skills and ability to work cross-functionally with team members of varying technical backgrounds
- Comfortable operating within an environment with changing priorities
- Proactive attitude and ability to quickly grasp new concepts
- Strong organizational skills and attention to detail
- Proficiency in adapting communication style to unique support scenarios
- Excellent attendance record

The expected shift times for this role would be 8am-4pm, or 10am-6pm depending on business requirements

**OUR PROCESS**:

- Recruiter Phone Interview
- Hiring Manager Interview
- Team Interview

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