E-commerce Logistics Specialist
2 weeks ago
Pay:
CA$40,000.00-CA$55,000.00 per year
Job description:
Overview
The E-commerce Logistics Specialist will be responsible for coordinating international shipments, working closely with 3PL partners and warehouses, and ensuring timely, accurate order fulfillment. This role requires strong cross-functional communication, problem-solving skills, and experience with logistics systems or e-commerce platforms.
Responsibilities
Logistics & Fulfillment
Coordinate and track international and domestic shipments (courier, ocean, air)
- Manage customs documentation, duties, and regulatory compliance
- Communicate with freight forwarders and logistics providers to ensure timely deliveries
Monitor inbound and outbound shipments for delays or issues
Warehouse & Inventory Coordination
Collaborate with warehouse teams to align on inventory levels and inbound schedules
- Maintain accurate shipping and receiving records
Support product transfers and restocking between international locations
E-commerce Operations Support
Work with the operations and customer service team to resolve order issues
- Ensure smooth handoffs between e-commerce order processing and fulfillment
Assist in improving shipping SLAs, tracking visibility, and customer experience
Cross-Functional Collaboration
Liaise with global teams across operations, procurement, and product departments
- Coordinate with 3PLs, suppliers, and internal stakeholders across different time zones
- Provide reporting and data insights on shipping KPIs and logistics costs
Experience
- 2+ years of experience in logistics, e-commerce operations, or supply chain coordination
- Familiarity with international shipping regulations and incoterms
- Experience working with 3PLs, freight forwarders, and warehouse partners
- Strong communication skills and comfort working in a fast-paced, multi-national environment
- Proficiency in Excel, Google Sheets, and logistics platforms
- Knowledge of marketplaces such as Amazon, Walmart, or Shopify is a plus
- Mandarin language skills (not required, but an asset for working with overseas partners)
- Previous experience in a small-to-mid-sized e-commerce business
Join us as we expand our online presence and deliver exceptional shopping experiences to our customers
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- On-site parking
- Store discount
- Vision care
Experience:
- E-commerce: 1 year (preferred)
- Logistics: 2 years (preferred)
Work Location:
In person
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