Employment Services Administrator

Position Description & Qualifications
Position Description & Qualifications
Serco Canada Inc. is a Service System Manager for Employment Services in the Province of Ontario and is dedicated to empowering individuals and businesses through innovative workforce development strategies. We believe in creating opportunities for job seekers and employers alike, fostering growth and prosperity across Ontario through the EmployNext program.

As an Employment Services Administrator at Serco, you will play a pivotal role in facilitating the smooth operation of our employment services department. Your primary responsibilities will revolve around heavy administration tasks related to collecting and managing information from workers participating in our employment services program and ensuring seamless coordination of employment-related financial supports for both job seekers and businesses.

In This Role, You Will

• Collect and receive detailed information from workers participating in employment services, ensuring accuracy and compliance.
• Maintain thorough records of worker activities and progress throughout their engagement with our employment services, including a 12-month post-service period.
• Review, approve, and reconcile financial supports utilized by job seekers and businesses, adhering to established guidelines and policies.
• Support various administrative functions across different areas within the employment services department, including data entry, filing, scheduling, and correspondence.

To Be Successful In This Role, You Will Need

• Minimum of 2 years of experience in administrative roles, preferably within the employment services sector.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Proficiency in MS Office Suite and experience with database management systems.
• Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent experience).
• Must be able to Pass Criminal Record Check (CPIC).

Company Overview
Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit:

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: -