Business Intelligence

Business Intelligence & Commercial Success Analyst

Vortex Freight Systems ) is a growing third-party logistics (TPL) company that focuses
on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico.
With our flexible solutions, service model and years of industry expertise, we are able to provide our customers
a complete logistics program that is supported with advanced technology, proactive communication channels
and exceptional customer service.

Responsibilities Overview:

We are looking for a Business Intelligence & Commercial Success Analyst to join our 4 person Pricing & Analytics
Team, reporting to the Director of Pricing & Analytics of a private equity backed company.

The position is being filled as a result of strong organic growth to lead data-driven initiatives that enhance our customer relationships and optimize supply chain performance.

This hybrid role combines business intelligence, strategic consulting, and customer success to deliver high-impact insights to our top-tier clients. You'll be responsible for developing standardized KPI dashboards, creating customer presentations and identifying win-win opportunities to improve our clients' logistics operations.

The ideal candidate wants to analyze data, drive operational improvements, and make a significant impact at our mid-sized entrepreneurial organization. He/she will have strong attention to detail, be intellectually curious, driven to succeed, and a great communicator.

This is a high-visibility role that interfaces with senior executives and key accounts.

Primary Responsibilities:

• Develop and maintain standardized KPI dashboards, balancing internal performance metrics with
  customer-centric supply chain indicators.
• Lead creation of PowerPoint presentations for Quarterly Business Reviews.
• Partner with the Commercial Team to prepare competitive pricing proposals for key accounts.
• Produce monthly KPI reports for high-value accounts, ensuring consistency, clarity and relevance.
• Contribute to development of automation tools (e.g., Power BI, Excel macros) to streamline reporting
  and analysis.
• Provide ad hoc analysis and reporting to support company initiatives as required
• Document data collection processes across accounts to improve accuracy, efficiency, and scalability of
  reporting.
• Benchmark customer KPIs against industry standards to highlight areas for improvement and drive
  innovation.
• We are a hands-on, team-focused company. No meeting is too senior or important to involve the
  candidate and no task is beneath the candidate. We all contribute in many different ways.

Qualifications/Experience Required
Education and Experience

• 5+ years of experience in Business Intelligence, Supply Chain Analytics, or Strategic Consulting
• Strong proficiency in Power BI, Excel, and data visualization tools
• Experience conducting executive-level presentations and Quarterly Business Reviews
• Background in logistics, transportation, or supply chain management is a plus
• Ability to translate complex data into clear, compelling narratives
• Strong understanding of financial metrics, cost structures, and operational KPIs
  

Personal Attributes:

• Strategic thinker with a customer-first mentality
• Excellent communicator and presenter
• Detail-oriented and data-driven
• Commercially savvy—able to balance customer value with company profitability
• Curious, proactive, and always looking for ways to improve
• A competitive person who enjoys winning as part of a team.
• A committed team player with a complete absence of politics. History of participation in and/or leadership
  of team sports or volunteering groups is a significant plus.

Future Growth Opportunities:

• Lead the Business Intelligence function as it scales
• Influence customer strategy and retention