Program Assistant

What We Do

The Alex is a beacon of hope for Calgary's most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

Reporting to the Team Lead, the Program Assistant is responsible for collecting, organizing, validating, and maintaining participant data to support operational and strategic decision-making in our Seniors Aging in Place program. This role ensures data accuracy, consistency, and integrity across systems, and supports reporting, analysis, and compliance requirements. The ideal candidate is detail-oriented, analytical, and comfortable working with multiple stakeholders.

 This is a full-time, permanent position. 

What You Will Do

• Collect, enter, and maintain accurate data in internal databases and systems.
• Monitor data quality and perform regular audits to ensure accuracy and completeness.
• Develop and maintain data tracking tools, dashboards, and reports.
• Assist in the development and documentation of data management procedures and workflows
• Provide administrative assistance to front line team members
• Answer calls, take accurate messages, and direct calls as necessary
• Collaborate with internal teams to understand data needs and ensure timely and accurate reporting.
• Support data analysis and interpretation to inform program planning and performance monitoring.
• Ensure compliance with data privacy and security standards.
• Provide training to staff on data entry and reporting tools as needed.
• Provide participant support by covering front desk duties as necessary. 
• Attend meetings as required.
• Assist with special events, as needed. 
• Perform additional duties as assigned. 

What You Bring    

• Post-secondary education in business administration or a related field is required. 
• Proven experience in data entry, data coordination, or a similar role.
• Proficiency in Microsoft Excel and data management tools, such as HMIS, is preferred. 
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and collaboratively in a team environment.
• Strong communication skills, both written and verbal.
• Familiarity with data governance and privacy regulations (e.g., PIPEDA, FOIP)
• Experience in nonprofit organizations and the social services sector is preferred. 
• High degree of comfort working with program participants and community partners.
• First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire. 
• A satisfactory vulnerable sector criminal record clearance is required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Working Environment and Hours

•    Predominantly working out of the Murdoch Manor/King Tower (East Village, Calgary, AB).

•    Standard hours are 8:30 am to 4:30 pm, Monday to Friday. 

•    This is a full-time, permanent position. 

• FTE (37.5 hours/week)

•    Continuous extended periods of sitting, with some standing and walking (sometimes up and down stairs).  

What We Offer

Some of the great benefits The Alex has to offer include:

•    3-weeks' vacation  

•    Medical and Dental Coverage

•    Health / Wellness Spending Accounts 

•    RRSP, Student Loan Repayment Program, and/or Mortgage Benefit Accelerator Program (up to 5% match) 

•    Personal Days

•    Floating Holiday

•    Sick/Wellness Days

•    Employee Family Assistance Plan (EFAP)

•    Professional Development

How To Apply

If you are as passionate as we are about making a difference in people's lives, please visit our career centre: Jobs at The Alex | The Alex.  

This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate's schedules and needs in all parts of the hiring process. 

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters. 

In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).

*The term "racialized" is used here instead of the more outdated and inaccurate terms "racial minority, "visible minority", "person of colour", or "non-White".

For further information about The Alex and its programs, we encourage you to visit our website