13490 - Cultural Support Worker

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers 

Program: Wellness & Active Communities

Employment Type: Permanent Full-Time (35 hours/week)

Number of Positions: 1

About the Position:

The Cultural Support Worker is responsible for planning, coordinating and delivering culturally appropriate programming for clients residing in independent housing facilities.  The worker acts as a cultural liaison, supporting the emotional, social and cultural wellbeing of tenants by facilitating access to services, providing language and cultural interpretation as needed, and organizing regular community building activities that reflects the traditions, customs and value of clients.

Reports to: Program Manager

Key Duties and Responsibilities:

• Identifies the cultural, recreational, and social needs of clients who do not speak English
• Develops and implement culturally appropriate programs, workshops and events
• Facilitate access to external resources and services for clients who do not speak English
• Provides informal translation and interpretation support where appropriate
• Fosters a safe, inclusive, and respectful environment that promotes community connection and individual dignity
• Coordinates and supervises volunteers which supports programs and services offered on-site
• Submits regular reports and updates to Program Manager, coworkers, and relevant partners regarding program outcomes, client engagement and emerging needs
• Other related duties as required by the Program Manager

Education, Training and Experience:

• Post-secondary certification in social services, social work or comparable professional experience
• Minimum of 1 year experience working in program planning and coordination
• Experience working in housing services and tenant relations
• Experience working with seniors
• Experience working with immigrants and marginalized communities an asset
• Knowledge of intercultural and social issues
• Knowledge of Chinese culture, customs and traditions
• Occupational First Aid Certification an asset

Job Skills and Abilities:

• Excellent communication and problem-solving skills with diverse clients
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Ability to work independently and as part of a team
• Fluent in Cantonese and/or Mandarin
• Excellent attention to detail and commitment to excellence in service delivery

Additional Information:

• Criminal Record Check Required
• Able to work evenings and weekends as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off 'monthly wellness days' (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 7 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace), and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should submit their applications by December 19, 2025 

While we appreciate all applications, only those selected for an interview will be contacted.