Head of Account Management

ABOUT US:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 10,000 ARRISERS See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here

THE ROLE:

The Head of Account Management (LATAM) will lead the regional account management strategy, driving revenue growth, client satisfaction, and long-term partnerships across key markets. This role combines commercial leadership, strategic thinking, and hands-on relationship management to strengthen the company's presence and performance throughout the LATAM region.

WHAT YOU'LL BE DOING:

• Oversee the Account Management function in LATAM, driving and maximizing revenues across all customer accounts and ensuring strategic alignment with overall company objectives;
• Build and maintain strong, long-term relationships with key customers and strategic partners at senior and executive levels;
• Make strategic recommendations and implement profitable initiatives focused on promotions, account management practices, sales techniques, and portfolio optimization across a broad range of products;
• Monitor customer feedback and market signals to anticipate business needs and collaborate closely with the Product, Marketing, and Operations departments to deliver tailored and impactful solutions;
• Define, track, and report on key KPIs, account performance metrics, and revenue forecasts to senior management and the executive leadership team;
• Lead, coach, and develop the Account Management team, fostering a culture of excellence, accountability, and customer-centric innovation;
• Drive strategic initiatives to enhance customer lifetime value, optimize account performance, and reinforce the company's leadership position in the LATAM market;
• Contribute to the continuous improvement of account management frameworks, tools, and best practices to enhance scalability, efficiency, and service consistency;
• Stay abreast of market trends, competitor activities, and regulatory developments across LATAM to inform business strategy and identify emerging growth opportunities;
• Represent the company at key industry events, conferences, and exhibitions to strengthen brand visibility, deepen customer engagement, and identify strategic partnership opportunities;
• Liaise effectively with internal Product, Marketing, and Operations teams to address client inquiries, communicate feedback, and ensure delivery of value-added solutions aligned with customer needs;
• Proactively up-sell existing clients on new products and premium offerings, working strategically to broaden the company's product footprint within each client's business;
• Conduct regular client review meetings to evaluate performance, identify opportunities for growth, and strengthen long-term partnerships;
• Develop and implement structured Account Management processes and best practices to ensure operational excellence and consistency across the region;
• Lead commercial forecasting and the drafting of regional commercial plans to ensure strong revenue performance and alignment with overall business goals.

WHAT WE ASK OF YOU:

• Proven experience (5+ years) in Account Management, Sales, or Commercial Leadership roles within the iGaming industry;
• A self-motivated person who is passionate about innovation and delivering exceptional results;
• Experience leading, developing and motivating teams in a target driven environment;
• Demonstrated success in managing high-value accounts and driving substantial revenue growth across multiple markets, ideally within LATAM
• Deep understanding of the LATAM online gambling landscape, including market trends, key operators, and regulatory environments;
• Excellent negotiation, communication, and relationship management skills, with the ability to influence senior stakeholders both internally and externally;
• Strategic thinker with strong analytical and problem-solving capabilities, able to convert insights into actionable business strategies;
• Fluent in English and Spanish (Portuguese is a strong advantage);
• Highly organized and results-driven, with strong commercial acumen and the ability to manage competing priorities in a fast-paced environment;
• Willingness to travel across LATAM and internationally as required.

WHAT WE OFFER IN RETURN:

• A detailed company training on highest standards.
• A chance to work in friendly and supportive culture.
• Tremendous growth opportunities in a large fast moving international company.
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.