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Delivery Consultant

7 hours ago

Toronto, Ontario, Canada SPECTRAFORCE Full time

Title: Program Delivery Consultant

Duration: 6 Months

Office location: Toronto, ON (Hybrid, 2-3 days per week)

Pay Rate: $44.85/hr

Key Accountabilities:

Banking and Product Domain Expertise

  • Understands 'multi-channel' retail banking and how products present opportunities to transform (e.g., industry, customer expectations, regulatory shifts, technology shifts, competitor shifts)
  • Participates in and evaluates customer / consumer insights and channel information, market research and competitive analysis associated with assigned programs, products/services
  • Recommends self-serve and assisted channel solutions for a portfolio of banking products based on analysis of opportunities, issues and implications for the business
  • Designs, develops, and launches new or enhanced products and services end to end through the program delivery lifecycle

Customer Experience (Multi-channel)

  • Leverages a deep understanding of the customer to drive problem definition space
  • Understands principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
  • Uses data and design principles within a design system framework
  • Prioritizes according to customer needs in design solutions

Strategic Planning

  • Assists in the development of strategic plans
  • Identifies emerging issues and trends to support decision-making
  • Able to define goals, the path to achieve goals and the trade-offs implied by those choices
  • Foresees the long-range consequences or implications of different options
  • Grooms a 'backlog' with the strategy in mind; can connect work to the broader strategic priorities of the company (LOB strategies; channel strategies)
  • Ability to explain a 'backlog' within a strategic framework; able to defend choices and explain why

Technical System Depth / Expertise

  • Provides recommendations on products in the context of the delivery lifecycle (e.g., SDLC)
  • Maintains current knowledge of core product systems and enabling technology architecture, including market trends and the evolution of technology
  • Provides oversight on testing functions including QA, End-to-End and UAT
  • Has a working understanding of the solution design and internal system constraints
    • Provides specialized consulting, analytical and some technical support

Leading Cross-Functional Teams

  • Able to lead through influence in partnership with stakeholders to drive an outcome
  • Able to mobilize a team through empowerment
  • Ability to document business process and support materials for projects transitioning to BAU run teams
  • Brings a track record of delivery of high-impact product / service experiences
  • Manages vendor relationships and external partnerships

Data Driven Decision-Making

  • Monitors key product performance and growth metrics to identify trends and potential actions
  • Uses data to drive prioritization / 'backlog' decisions and able to articulate value to customer and the Bank
  • Breaks down strategic problems, and analyses data and information to provide customer experience insights and recommendations
  • Informs business cases and assists with strategic roadmaps for banking products and services, including project and budget approvals

Stakeholder Management

  • Delivers clear, effective communication and takes responsibility for understanding others
  • Fosters co-operation, collaboration, and communication to facilitate consensus and accomplish tasks
  • Works with partners to smoothly manage and sustain change as new solutions are delivered

Risk Management

  • Able to effectively partner with Corporate Support Areas, including Regulatory and Compliance, to effectively manage risk in Waterfall and Agile frameworks
  • Challenges assumptions in risk decisions and ways of working
  • Helps to define and ensure risk management controls and processes are implemented
  • Leads the definition and implementation of solution requirements to ensure they accurately reflect business requirements and systems functionality

Must Have Requirements:

  • 3-5 years - prior experience developing and delivering high-impact product/service experiences
  • 3-5 years - prior business and product management experience including product design, profit/loss, functionality, industry and regulatory requirements
  • Understanding of core product systems and enabling technology architecture; the evolution of technology
  • Understanding of principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
  • Analytical and financial acumen to develop fact-based business cases and inform decision making
  • Experience leading and delivering complex projects within tight timelines using both waterfall and agile frameworks
  • Strong external focus with ability to synthesize trends and keep pace in highly changing retail banking business

Nice To Have:

  • Previous financial services experience – highly preferred

Skills

  • Strong collaborator who is not afraid to speak up
  • Exceptional communications skills – both written and verbal
  • Strong change management skills
  • Drives results
  • Customer-first mindset
  • Ability to influence without direct authority
  • Comfortable with ambiguity