Customer Service Representative

5 days ago

Toronto, Ontario, Canada Shree Jala Enterprises Inc Full time

Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience. You will handle inquiries, resolve issues, and promote our products and services through effective communication. The ideal candidate is passionate about customer satisfaction and possesses strong problem-solving skills. Responsibilities Respond promptly to customer inquiries. Provide accurate information regarding products and services. Assist customers in resolving issues or concerns in a timely manner. Maintain detailed records of customer interactions and transactions through data entry. Identify opportunities for upselling additional products or services to enhance customer experience. Analyze customer feedback to improve service delivery. Collaborate with team members to ensure a seamless customer experience. Stay updated on product knowledge and company policies. Skills Excellent communication skills in English. Strong customer service orientation with a focus on building relationships. Ability to analyze information and provide solutions effectively. Experience in sales or upselling techniques is desirable. Proficient in data entry with attention to detail. Ability to work independently as well as part of a team. Strong organizational skills with the ability to manage multiple tasks simultaneously. Join us in delivering outstanding service and making a positive impact on our customers' experiences

Job Types: Full-time, Part-time

Pay: $17.60-$17.61 per hour

Expected hours: No less than 20 per week

Work Location: In person

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