Security Operations Centre Operator

Job DescriptionThe Jewish Security Network (JSN) of Greater Toronto seeks to hire qualified and dedicated staff to run the Security Operations Centre (SOC). The successful candidates will play a vital role in ensuring the safety and protection of the Toronto Jewish community by supporting the operations of the 24/7 command centre, working within a dynamic team of support staff.Reporting to the Manager, Security Operations Centre, SOC Operators will serve as the first point of contact for all incoming calls for support and field intelligence reports. Through monitoring a wide array of digital assets via centralized software and phone hotlines, SOC Operators will synthesize large amounts of critical information quickly, coordinate routine and emergency incident communications, and create comprehensive records of security-related incidents.Responsibilities:Operate the SOC on a shift-basis using sophisticated technology and supporting assetsManage incidents as they arise, manage appropriate responses, and conduct detailed record keepingProvide direct support to Jewish institutions, agencies, and/or personnel during emergenciesTend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN teamCoordinate with other internal and external security assets as neededAttend regular meetings and trainings, and assist with peer-to-peer training sessionsRegularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assignedAssist JSN with event security as neededWork on a rotating shift schedule, including nights, weekends, and holidays, to ensure the SOC is operational 24/7We are seeking someone who possesses the following skillset:Strong interpersonal skills and customer-service experienceClear operational mindset, with the ability to manage stress well and work efficiently under immense pressure requiredStrong problem-solving skills and detail orientatedStrong experience working with software and large technological assets, including as a back-end userExceptional computer skills, including the ability to type >50 words per minute in EnglishFluent English speaker, reader, and writer required. Proficiency in Hebrew considered an assetStrong working knowledge of Toronto's Jewish community and its institutions considered a major assetFamiliarity with situational awareness and other security strengths considered an assetGeopolitical awareness, knowledge of relevant global events, and cultural sensitivity is requiredA graduate of a Bachelor's Degree program or college equivalent considered a major assetAvailability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is requiredFamiliarity with Microsoft Suite considered an assetHow To ApplyThis full-time, on-site position will pay a competitive salary. Successful applicants will be required to pass a police background check and must be permitted to work in Canada.To apply for this position, please send your cover letter and resume to Additionally, please fill out this form: Only applications submitted with cover letters, resumes, and a completed application form will be considered. Our sincere appreciation to all those expressing interest in this position, however, only those applicants invited for an interview will be contacted. No recruiters please.JSN is an equal opportunity employer and is committed to creating an accessible and inclusive organization. We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.