Future Opportunity Network Voice Consultant

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

Are you a Microsoft Teams specialist driven by a passion for cloud technology and want to work for a company that values learning and fun?

We are looking for an upbeat and client-facing Network Voice Consultant to join our Integrated Global Services team in our Calgary, Edmonton, Toronto, or Vancouver branch to provide implementation expertise and delivery of Modern Workplace solutions You will enjoy a fun, fast-paced, highly supportive team environment that offers rapid skill growth through exposure to a multitude of IT and business technologies. Our anticipated date of hire for this role is January/February 2026.

• Configuring and troubleshooting Analog Voice Gateways, PSTN Voice Gateways (Dial Peers, translation rules, translation patterns etc)
• Disaster Recovery of all Cisco Voice/Video/Collaboration solutions
• Upgrading and patching Cisco Unified Communications Technologies (WebEx, Contact Center, CUCM/CUCN/CUPS/SME/CCX/VTS/COND/PCD/TMS)
• Monitoring TMS Conference Control center, endpoint MACD's, multi-party video and ad-hoc conference troubleshooting, WebEx integration
• Call control, call routing, call traces
• Providing guidance with Governance and Security of Microsoft Teams, Office 365, and related technologies.
• Ensuring network infrastructure is configured correctly and capable of providing best possible end user experience for voice and video communications
• Ensure key stakeholders are kept updated and informed of challenges and mitigations strategies
• Create and present reports defining the progress, problems, and solutions

• 2+ years of experience as a Unified Communication Consultant combined with an in-depth knowledge and extensive experience with the following Cisco technologies (Cisco Voice/Video/Collaboration servers) and Microsoft Teams and Microsoft Unified Communication Platform Microsoft Teams
• o   Cisco WebEx Contact Center
• o   Cisco Unified Communications Manager
• o   Cisco Unity Connection
• o   Cisco Telepresence Management, Suite, Conductor, Server
• o   Cisco Expressway-Edge/Core
• o   Cisco Unified Contact Center Express, Workspace Optimization
• o   Cisco Finesse o Calabrio Call Recording
• o   Cisco Prime Collaboration Deployment, License Manager
• o   Experience migrating, deploying, and maintaining key M365 technologies including:
• o   Microsoft Teams and Microsoft Unified Communication Platform Microsoft Teams
• Experience with the following hardware:
• o   Cisco Telepresence Devices (DX, EX, MX, SX series)
• o   Cisco IP Phones (68x, 69x, 74x, 76x, 79x, 88x, 89x, 99x)
• o   Cisco UCS Servers, Chassis & Blades
• o   Cisco Analog Gateways (VG350, VG224, VG204, ATAx)
• o   Cisco Telepresence MSE 8050, Cisco UC, Firewalls
• Knowledge of industry best practice LAN design and deployment methodology and a structured approach to troubleshooting
• Ability to deliver concise, accurate technical documentation and diagrams
• Exposure to and understanding of network automation techniques and technologies

• Experience with Microsoft Teams, Office 365, and Voice Gateway management 

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram

Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.