Senior Assistant

2 weeks ago

Edmonton, Alberta, Canada VGen Technologies LLC Full time

Title:
Administrative Assistant - Senior

Duration:
6+ Months

Location:
Edmonton, Alberta, T5K 2M4 (
After training, work will be remote)

Standard Hours of work are 8:15 to 4:30pm with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the Province

Job Details:

  1. Assess, evaluate and recommend grant funding for all licensed childcare programs.


• Assess, recommend and determine eligibility for grant funding.


• Advise grant recipients when they do not meet the conditions of grant funding, explaining what they must do to meet the criteria.


• Identify delivery and payment issues and recommend options for resolution to management.


• Ensure services are delivered in accordance with accepted practices and within guidelines prescribed by financial legislation and Ministerial policy and procedures.

  1. Manage and respond to complaints related to the grants.


• Provide advice, information and direction, where appropriate, to resolve complaints from grant recipients, early childhood educators and Alberta families in relation to the grants delivered.


• Review incoming complaints and determine most appropriate course of action, in consultation with the Sr. Program Analyst, if necessary.


• Request additional information with which to investigate the complaint.


• Assist the Sr. Program Analyst with the complaint investigation and resolution process.


• Refer complaint as required.


• Other


• Participate in the development of the operational plan for the Child Care Branch.


• Delegate administrative work to unit administrative and/or temporary support staff as required.


• Contribute to a positive team environment.

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