Guest Services Agent

Taboo Muskoka is hiring Guest Services Agents If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivering exceptional customer service, keep reading and see if this role is for you

Come work & play on beautiful Lake Muskoka this summer Taboo Muskoka is a privately owned Resort in Gravenhurst, Ontario. Our mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.' Staff Housing is Available

Our Guest Services Agents are very often the very first employee our guests meet. They play a critical role in ensuring our customers are happy and have an exceptional customer experience. You may think it's only about checking guests in and out, but it's much more than that You are the central hub of knowing what is going on around the resort, sharing information and ensuring guests get what they need, when they need it. And you can't do this alone. You will work closely with your team members, supervisor and other departments. Collaboration, teamwork and communication is key And here's what else:

BENEFITS OF WORKING AT TABOO MUSKOKA

• Bonus upon completion of your contract*
• $500 for referring fellow team members and earn $ for bringing in business*
• Complimentary One-Night Stay (Be Our Guest) - Enjoy a complimentary one-night stay, including breakfast for two, during non-peak periods, subject to availability
• Complimentary use of resort amenities including trails, bikes, beach, pools, tennis
• Staff housing available (located in town of Gravenhurst – short 7kms or 5 mins from the resort)
• Shuttle services to and from staff housing and the resort available
• Potential room for career advancement
• Staff (and friends and family) discounts on meals, rooms and merchandise
• Staff appreciation events and activities
• Employee recognition programs
• Some conditions apply. Please inquire for details

KEY RESPONSIBILITIES

• Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival and departure experience.
• Perform and complete duties of Front Desk Operations including but not limited to taking/making guest reservations, attending to switchboard, operating Front Desk
• Promote and communicate resort and surrounding area information and activities
• Assist in resolving guest issues
• Answer guest inquiries promptly and in professional and courteous manner
• Work and communicate in a positive and cooperative manner with other Taboo Muskoka team members in the Guest Services Department and other resort departments
• Complete daily and monthly reporting requirements
• Preparation of accurate daily pass along information
• Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service with each interaction. Answer guest inquiries in a timely and accurate manner.
• Maintain inventory of vacant rooms, reservations and room assignments.
• Answer guest inquiries in a timely and accurate manner.
• Knowledge of resort Health & Safety/Emergency procedures
• Other duties as assigned by Assistant Front Office Manager or Guest Services Manager

EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)

• Degree or Diploma in Hotel/Resort Management is an asset
• Experience in Guest Services is preferred
• Positive and dynamic personality
• Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email. Experience with Maestro PMS is also preferred but not required.
• Able to communicate effectively and professional in English; verbal and written.
• Fluency in a second language will be considered an asset.
• Self- motivating, well organized with attention to detail
• Committed to exceed guest expectations at all times
• Ability to thrive and work in a team environment
• Ability to multitask and prioritize work environment
• Ability to work under pressure

PHYSICAL ENVIRONMENT/REQUIREMENTS

• Indoors standing at the front desk.
• Movement throughout resort property and other departments.
• 90% Constant standing and walking throughout shift.
• Must be able to work flexible hours including early mornings, evenings, weekends and holidays.
• Must be able to stand throughout an eight-hour shift.

Job Types: Full-time, Part-time, Seasonal

Pay: $18.50 per hour

Expected hours: 16 – 40 per week

Expected start date:

Vacancy Status: New

Great Gulf Group of Companies is committed to providing a fair and equitable work environment and encourages applications from qualified candidates, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you require accommodation during the recruitment process, please advise Human Resources.

To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting International applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.

Please note that we do not currently use artificial intelligence in our hiring process.