Quality Assurance Analyst

Service New Brunswick

Quality Assurance Analyst

Pay Band 4

Open Competition 

Multiple positions

Flexible location within New Brunswick

About the team

Service New Brunswick (SNB) is building a new, dynamic team to transform how we deliver IT services across the province. As one of the largest IT employers in New Brunswick, with over 700 technology professionals located across the province, we are dedicated to having an agile, client-focused approach, acting as a strategic partner to government departments, health authorities, schools, and other public sector organizations.

As one of Atlantic Canada's Top Employers, we offer flexible work options—including remote, hybrid, and in-office roles in most major cities across New Brunswick. In this role, you will play a critical part in helping us design and implement technology solutions that drive efficiency, innovation, and better service for New Brunswickers.

Who are you?

• Client-centric and passionate about delivering exceptional service.
• Demonstrate initiative and are adaptable, organized and solution-oriented.
• Effective communicator and collaborator, and you enjoy sharing your knowledge and expertise with others.
• A strong relationship builder who genuinely cares about your clients' priorities and goals.

What will you be doing? 

The Quality Assurance Analyst will play a key role in ensuring the quality, stability, and reliability of applications. You will work closely with development, business, and support teams to provide quality assurance services. You will also actively participate in requirement reviews to identify potential defects early in the development lifecycle.

• Lead test planning and execution for projects in both Agile and Waterfall methodologies.
• Develop, execute, and maintain automated test scripts using Copado Robotic Testing (CRT), Selenium, Cucumber, and Katalon Studio for web and API testing.
• Perform manual testing, including functional, regression, integration, and exploratory testing.
• Ensure 100% test coverage by creating, executing, and maintaining comprehensive test cases for both manual and automated testing.
• Participate in requirement reviews to identify potential defects and ambiguities early in the project lifecycle.
• Assist with production issues by reproducing and validating reported defects and completing fix validation testing before release.
• Conduct bug triaging, working closely with developers, business analysts, and stakeholders to prioritize and resolve issues.
• Create, organize, and maintain test cases using Azure DevOps or (depending on project requirements) Zephyr Scale within Jira, ensuring full requirement traceability and structured execution cycles.
• Utilize Azure DevOps or Jira (depending on project requirements) for user story and defect management, sprint tracking, implementation of CI/CD pipelines, reporting and cross-functional collaboration.
• Identify, log, track, and validate defects while working proactively with development teams to resolve issues.
• Execute testing activities in preparation for project releases and upgrades.
• Participate in change management reviews, approvals, and defect triaging.
• Adhere to QA procedures, standards, and SNB methodologies to ensure software quality.
• Attend team status meetings and working group meetings as required.
• Work closely with the Quality Assurance team, Project leads, and Business leads to meet project deadlines.

Why join SNB?

You'll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client's biggest IT business challenges. Our core goals are to identify relevant and transformative digital IT solutions to support our clients in delivering business value to their customers. 

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

Join us and be part of transformational initiatives shaping the future of IT services in New Brunswick.

What do you need to be successful?

ESSENTIAL QUALIFICATIONS: 

• A university degree in Computer Science or an equivalent field with strong coding experience.
• At least 4 years of QA experience in automation and manual testing.

An equivalent combination of education, training, and experience may be considered.

Written and spoken competence in English is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience with Copado Robotic Testing (CRT), Selenium, Cucumber, and Katalon Studio for test automation.
• Knowledge of CI/CD pipelines and best practices.
• Experience with Azure DevOps for test case management and defect tracking.
• Experience with Jira for user story and bug management and sprint tracking
• Completion of a Quality Assurance certification (e.g., ISTQB).
• Familiarity with API testing tools such as Postman.
• Knowledge of performance testing and tools like LoadRunner and/or Jmeter.
• Experience with Quality Assurance frameworks and project methodologies including Agile and Waterfall.
• Experience with the Salesforce platform and related modules (such as Health Cloud, Sales Cloud, Service Cloud, Community Cloud)
• Experience working within the Scale Agile Framework (SAFe)
• Please provide proof of relevant certifications.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: 

• Some weekday evenings and weekend work hours may be required.

• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies: 

• Analytical Thinking & Judgment
• Client Service Orientation
• Effective Interactive Communication
• Results Orientation
• Teamwork & Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Strong planning and organizing skills.
• Expertise in test automation and manual testing.
• Excellent spoken and written communication skills.
• Ability to adapt with QA technology, software, and applications.

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $58,474 - $81,770 annually – Pay Band 4 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal   by using the "Apply Online" button to increase the efficiency and maintain a consistent candidate experience. Please indicate competition number R85-2025/ This competition will be used to fill future vacancies at the same level.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact 

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.