Questbank - Associate Product Manager, Credit Cards

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.
We're looking for our next Associate Product Manager, Credit Cards. Could It Be You?
This is a high-impact foundational role responsible for ensuring the successful, efficient, and accurate delivery of the credit card product roadmap. You will serve as the execution engine, data analyst, and detail owner for the Senior Product Manager.

Your main goal is to provide the detailed analysis, clear requirements, and project coordination necessary to make the Senior Product Manager as effective, timely, and confident in their decision-making as possible. This role demands meticulous attention to detail, strong analytical skills, and a proactive, ownership-driven mindset.

Need more details? Keep reading…
In this role, responsibilities include but are not limited to:

• Requirements Ownership & Backlog Management: Own the deep, detail-oriented thinking around features. Translate high-level strategic goals into clear, detailed business requirements, user stories, use cases, edge cases, and acceptance criteria. Manage, groom, and prioritize the product backlog in collaboration with the Senior PM.
• Data & Performance Analysis: Own the tracking and analysis of key credit card performance metrics (e.g., acquisition funnel conversion, application drop-off rates, activation, usage, and early credit risk indicators). Conduct deep-dive analysis using data tools to identify performance bottlenecks and measure the impact of launched features.
• Project Coordination & Execution: Serve as the primary product liaison and coordinator, driving the day-to-day delivery of tasks across cross-functional teams (Technology, Operations, Design, Marketing). Track project milestones, risks, and dependencies to ensure features are delivered on time and to spec using Agile methodologies.
• Market & Competitive Intelligence: Conduct continuous market research and competitive analysis on Canadian credit card features, value propositions, and fee structures. Summarize findings and industry trends into consumable reports to support the Senior PM's strategic reviews.
• User Experience (UX) and Process Mapping: Support the definition and mapping of detailed customer journey flows, operational processes, and servicing workflows. Focus on identifying and documenting friction points to ensure all customer touchpoints are well-considered and delivered with minimal effort.
• Documentation & Readiness: Ensure all product, operational, and regulatory documentation is accurate and current. Coordinate internal readiness activities, including the creation and maintenance of product training materials for Operations and Servicing teams.

So are YOU our next Associate Product Manager, Credit Cards? You are if you…

• Have 2–4 years of experience in product management, business analysis, or project coordination, preferably within the financial services or FinTech sectors (direct credit card or lending experience is an asset).
• Possess a proven ability to write detailed, unambiguous requirements (user stories, acceptance criteria), and a working knowledge of Agile methodologies (Scrum/Kanban).
• Are a highly detail-oriented and organized self-starter who can manage the product backlog, track multiple workstreams, and coordinate delivery across diverse functional teams.
• Have strong analytical proficiency with demonstrated experience in data manipulation and reporting (e.g., Excel, BI tools like Tableau/Looker), capable of turning metrics into actionable insights.
• Understand the importance of user experience (UX) and have experience mapping out process flows, use cases, and edge cases to mitigate technical and operational risk.
• Possess strong written and verbal communication skills, capable of summarizing complex analysis and documentation clearly for various audiences.
• Have a Post-secondary education in Business, Finance, Economics, or a related quantitative field.

Additional Information…

• Please note this role will be required to be in office 3 days a week

Compensation Information:

• Base salary range: $90,000 - $110,000
• The final compensation package will be commensurated with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.