Hourly shift manager

Hourly Shift Coordinator Job Description

Position Overview:

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Summary of Essential Duties and Responsibilities:

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders
• Supporting management team and General Manager in their operational decisions
• Assists restaurant manager in driving sales and transactions during their shift
• Completes all required shift documentation (BK Link checklists, waste, inventory counts)

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Consistently exhibiting the actions and behaviors that best demonstrate the vision and values of the company and brand
• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• Responds to guests in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive ones

People

• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance
• Coordinating staff training with crew trainers
• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists the restaurant manager with recruitment and retention strategies
• Trains, Orientates, and monitors new team members, using BK Link, specific feedback, and station performance appraisals (SPA)
• Provides ongoing direction to team members
• Reports to Restaurant General manager, Assistant manager, and owner on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Maintaining a cooperative and harmonious working relationship between management team and your crew
• Handling HR issues as they arise, including disciplinary write-ups in compliance with applicable legislation
• Proper positioning and understanding of team members strengths

Operations

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Supervising crew and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• Use chef to ensure proper prep, holdings and good food quality

Health and Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands, and follows safe work practices and procedures
• Uses personal protective equipment as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the restaurant manager or owner
• Does not operate any equipment, machine, or device in a manner that will endanger anyone
• Ensures health and safety policies are followed during the shift

Job Types: Full-time, Part-time

Pay: From $18.60 per hour

Ability to commute/relocate:

• Whitby, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person