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Branch Coordinator

2 weeks ago

Burnaby BC VN G, Canada Wurtec Full time

Position Title: Branch Coordinator

Job Type: Full time

Travel: N/A

Reports to: Branch Manager

Supervises: None

Who We Are:

Wurtec is a global organization that specializes in elevators and the people who use them. We operate on a strong set of Core Values that include being Dedicated, Ambitious, Hardworking, Willing to Accept Responsibility, and Integrity. As the leading tool and components supplier to the vertical transportation industry, we empower professionals in the field to work more safely, quickly, and efficiently. As a manufacturer of residential and commercial elevator systems, we provide passengers with the smoothest, safest ride available. Our products are on the front lines of elevator construction worldwide – and our people are known throughout the industry for talent, dedication, and superior customer service.

Position Summary:

The Branch Coordinators will work cooperatively with the team to reach the branch operations and profit goals.

Essential Duties include but are not limited to:

  • Promotes and demonstrates Wurtec's core values (dedicated, hardworking, ambitious, willing to accept responsibility, and integrity).
  • Primary responsibilities are quoting, sales order input, picking and shipping activities, and loading trucks.
  • Accountable for all branch activities when Branch Manager or Assistant Branch Manager is unavailable.

  • Coordinates and prioritizes the prompt transfer of inventory between branches.

  • Loads/unloads trucks with a high level of care to maintain inventory accuracy and inspects product for damage or defects.

  • Reviews/updates applicable reports and ques.
  • Responsible for the recertification and coordination of all material and manage tooling rental program.
  • Handles the cut line process including picking, cutting, and shipping.
  • Assists with branch audits physical inventory including, stocking, picking, and shipping.
  • Ensures that the counter, self-serve, warehouse, and delivery areas are kept clean, organized, and safe.
  • Operates a forklift and cutline machine.
  • Operates all company vehicles and equipment safely and properly and performs all required equipment inspections.
  • Will exhibit a high level of professionalism and customer service when occasionally assisting customers with quoting, product availability sales order processing, returns/defective material processing, product/transfer procurement and providing technical support.
  • Assists in increasing customer count, growing sales, and driving operational initiatives as directed.
  • Helps to ensure the branch is operated ethically and maintains a positive reputation in the community.
  • Full-time/in-person attendance is an essential function of this job.
  • All other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Technical Skills:

  • Strong computer skills, data entry, and Microsoft Office.
  • Forklift experience.
  • Aptitude for learning company ERP, Epicor.

Behavioral Skills:

  • Detail oriented, organized, flexible, and exhibit effective prioritization and multi-tasking skills in a fast-paced environment.
  • Proficient verbal and written communication skills.
  • Highly motivated and works effectively both independently and as a team.
  • Utilizes creative thinking skills to identify problems and develop solutions.
  • Works in a time effective manner and follows systematic approaches and conducts appropriate follow-up.
  • Service and detail oriented.
  • Can take directions and provide back-up support where needed.

Education & Experience

  • Bachelor's degree in a related field or a proven track record.
  • Excellent customers service experience.
  • Experience with supervising, training, and scheduling work assignments.
  • Minimum of 1 year of wholesale distribution preferred.

Work Environment:

This role primarily operates in a warehouse environment that is not climate controlled. The noise level is described as moderate and may be exposed to moving mechanical parts. This role requires constant lifting up to 10 lbs., frequent lifting up to 50 lbs., and occasional lifts up to 100 lbs. It may require a certain amount of walking, standing, kneeling, pushing, reaching, stooping/twisting, climbing, crouching, driving, grasping/gripping, picking/pinching, pulling, reaching overhead, and squatting. Near visual acuity, and the ability to hear, understand, and distinguish speech is required. This role is not eligible to considered for remote work.