Pension Administrator
7 days ago
We are seeking a talented individual to join our Pension Administration - Customer Service team at Mercer. This role will be based in Montreal or Quebec City. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will work as part of a team in customer service within Mercer's Pension Administration and provide high-quality administration services to a client portfolio, including exceptional and timely customer service in all your client interactions.
You will also be part of a company committed to improving the health, wealth, and careers of its clients and their employees.
We will count on you to:
- Respond to participant and administrator inquiries by phone and email;
- Receive, analyze, and process documents received for benefit payments;
- Process payment requests by calculating amounts payable with interest up to the payment date;
- Update the client database (requesting and validating data, using various systems and databases, processing data and accumulating benefits and other relevant information, reconciling participation data, etc.);
- Participate in the production of annual participant statements;
- Understand plan provisions and applicable laws;
- Participate in the development of various new procedures;
- Assist in producing certain benefit calculations.
What you need to have:
- College diploma (DEC) in administration or relevant work experience;
- Bilingualism in both English and French
- Excellent oral and written communication skills;
- Proficiency in Microsoft Office (especially Excel and Word);
- Demonstrate the following skills: excellent analytical and organizational abilities, thoroughness, attention to detail, ability to work in a team, autonomy, and initiative.
What makes you stand out?
- Work experience with defined benefit pension plans is an asset.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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