Lead UX Designer

Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:
We are looking for a Lead UX Designer to join our design team at Global Relay. You will be hands on, pragmatic, and confident leading complex design work. You will help shape new AI powered experiences across our Archiving platform and collaborate closely with designers, product managers, and engineers to ensure what we ship is thoughtful and useful for our clients.

The team
You'll be part of a growing design team spread across London, Vancouver, and New York. We work closely together but give people autonomy to own their work. The environment is friendly, fast-paced, and focused on doing great work.

Location
This role is based in Vancouver, hybrid (2 days in the office per week).

Your responsibilities:
Lead Design
You will take ownership of UX design across key parts of our AI project, from discovery all the way to exploration and delivery. You will define user journeys, create clear documentation and new patterns where needed, and work with our engineering team to bring it to life.

You will not manage people directly, but you will lead by example by supporting other designers through peer feedback, design reviews, and helping to keep the quality high across the board

You will coordinate closely with your UX manager and the cross functional teams to align design work with user requirements, business goals and timelines.

Apply design thinking to AI functionality
This is a critical role in shaping how we design for AI. You will need to understand how AI impacts usability, trust, transparency, and user control.

About You:

• Strong end-to-end UX design experience across research, interaction design, and usability testing
• Ability to lead cross functional projects and collaborate with cross-functional teams
• Good understanding of how to design for and with AI technologies
• Clear, structured communication and documentation skills
• University degree in psychology, human-computer interaction, or other UX related field

Nice to have

• Experience in enterprise or compliance industries
• Experience in banking or finance

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team

British Columbia - Base salary range: $110,000 CAD - $150,000 CAD

What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit