Customer Service Attendant

Customer Service Attendant

Full Time

La Ronge, SK

Job Purpose

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company, providing safety focused service to Saskatchewan's largest regional airline, Rise Air. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players. Snowbird Aviation has opportunities as a Customer Service Attendant within La Ronge, Saskatchewan.

Responsibilities:

• Checking in passengers and accepting cargo and freight safely and efficiently, in accordance with company policies and industry regulations
• Superior customer service skills
• Loading and unloading, cleaning, and marshalling aircraft as needed
• Assist passengers requiring assistance to enplane/deplane or handle baggage
• Effective communication with customers, peers, management, and various departments.
• Operate ground support equipment
• Quality control and safe management of fuel delivery, handling and storage, and general airport farm operations.
• Problem solving and making a positive contribution to overall company operations.

Skill Requirements:

• Exceptional customer service skills and interpersonal skills that strengthen inter-company communications and relations.
• Computer skills an asset.
• Self-motivated and able to work within given timelines.
• Effective leadership skills and ability to work as part of a team.
• Able to resolve conflicts positively and productively (customer and co-worker).
• Organizational skills imperative.
• Physically fit, able to safely undertake physically demanding tasks.
• Valid Driver's License an asset.

Shift Requirements

• The CSA will work shifts as assigned on days, evenings, and weekends. 50 per cent of the work is performed outdoors, including inclement summer and fall weather.
• This position is physically demanding. The CSA must be able to safely undertake physically demanding tasks.
• Able to accept call outs as required. Occasional overtime, on call shifts and/or travel may be required.
• Ability to handle customer luggage and freight.
• Ability to lift 70 pounds.
• Able to safely provide various ground services related to aircraft and equipment.
• Able to work in enclosed spaces and on elevated work platforms.

As this is a Safety Sensitive Position, selected candidate(s) must test negative for controlled substances and alcohol prior to employment. We appreciate all applicants, however only those selected for interviews will be contacted.

Rise Air is committed to employment equity, diversity and inclusion and we actively support career opportunities for Indigenous people. We work towards creating a respectful environment to explore, learn and communicate and our programs are directly influenced by our organizational values of safety, service, integrity, sustainability and passion. We actively recruit individuals who add their diverse voices and contributions that define the success of our company. All qualified candidates are encourage to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. If you have a disability or medical necessity, please notify us and we will work together on your accommodation request.

Rise Air is proudly 100 per cent Indigenous owned. We work together with ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships. Preference is given to qualified Indigenous applicants who apply for positions with Rise Air.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.