Legal Technology Analyst

Role Overview:

This position will support the Legal Technology Solutions Lead in executing technology initiatives, maintaining legal platforms, and ensuring smooth day-to-day operations. Working under the direction of the Legal Technology Solutions Lead, you will assist with platform administration, documentation, testing, training, and cross-functional coordination to drive efficiency across the Legal department.

You will collaborate closely with Legal Operations management, IT, vendors, attorneys, and professional staff to support the implementation of technology-driven solutions.

Where You'll Provide Support:

• Support Workflow Optimization:
  Assist in analyzing existing legal workflows and help implement technology-based solutions as directed.
• Enable Automation Initiatives:
  Support the deployment of AI tools and automation to improve productivity.
• Maintain Platform Operations:
  Assist with the administration, configuration, and troubleshooting of core legal tech platforms, including Ironclad, DocuSign, Onit, and JIRA.
• Support Analytics & Reporting:
  Help build and maintain dashboards that track KPIs, technology adoption, and tool performance.
• Facilitate Collaboration:
  Support cross-functional alignment with IT, Finance, and other teams to ensure smooth technology operations.
• Assist Knowledge Management:
  Help maintain document management systems and knowledge-sharing tools.

What You'll Do:

• Platform Administration Support:
  Assist with configuration, maintenance, and security for Ironclad (CLM), Onit (matter management), Legal Tracker (e-billing), JIRA, and related tools under the guidance of the Legal Technology Solutions Lead.
• Requirements Documentation:
  Support requirements gathering activities by documenting business needs, creating process flows, and maintaining technical specifications.
• Access Management:
  Manage user provisioning, role-based access controls, and security permissions across legal technology platforms.
• Leverage AI for Efficiency:
  Utilize AI tools and assistants to accelerate documentation, automate repetitive workflows, enhance data analysis, and deliver results faster without compromising quality.
• Reporting Assistance:
  Help design and maintain dashboards that track KPIs, tech adoption metrics, outside counsel spend, accruals, and budget forecasts; provide regular reporting support.
• Implementation Support:
  Assist with technology implementation projects by coordinating tasks, tracking timelines, and supporting vendor relationships.
• Testing Coordination:
  Design test scenarios, coordinate business acceptance testing and UAT activities, and document results to ensure quality delivery.
• Vendor Coordination:
  Serve as a point of contact with technology vendors for issue resolution and routine requests; escalate complex matters as needed.
• Training & Enablement Support:
  Prepare training materials, deliver demos and training sessions, and create self-service resources to help users adopt legal technology effectively; provide UAT support.
• Project Coordination:
  Support project activities by managing timelines, coordinating resources, and tracking deliverables.
• Operational Support:
  Assist with day-to-day operations, troubleshooting, and continuous improvement initiatives.

Required Qualifications:

• Bachelor's degree required
• 5+ years of experience
  in a law firm, corporate legal IT department, or Legal Services provider in a legal tech - business system analyst capacity
• Ironclad experience is required
• Demonstrated experience administering legal software and knowledge-management tools
• Hands-on configuration and support experience with
  at least two of the following: Ironclad (mandatory), Onit, DocuSign, JIRA
  , or similar CLM/Legal spend management platforms
• Proven ability to gather and document business requirements and support technical implementations
• Proficient in leveraging AI tools
  (e.g., ChatGPT, Claude, Perplexity) to expedite work, automate tasks, and deliver high-quality results efficiently
• Experience conducting business acceptance testing and coordinating UAT activities
• Strong ability to collaborate effectively with internal and external stakeholders, including vendor coordination
• Excellent organizational skills with the ability to manage multiple priorities and support concurrent projects
• Clear and concise interpersonal, verbal, and written communication skills
• Self-starter who can work independently while taking direction from leadership