Warehouse and Customer Service Teammate

Company Description

Westlund is the Industrial Division of EMCO.

We supply Mines and Manufacturing with Pipe, Valves, Fittings and Victaulic.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

We are community-focused problem solvers who believe in meaningful interactions and lasting relationships. We are dedicated to supporting those who dare to be different and make a real impact in the world. Being a Groundbreaker and Game-Changer is a core principle that guides everything we do.

Job Description

Warehouse & Shipping Duties:

• Pick material for customer orders, counting and comparing items to shipping documentation.
• Assemble material and pack appropriately for pick-up or shipment.
• Complete documentation for shipments via third-party carriers or requiring Transportation of Dangerous Goods compliance.
• Inform Supervisor of inventory discrepancies and damaged/defective material impacting service levels.
• Maintain warehouse cleanliness and safety by removing empty cartons, banding, pallets, and debris.
• Report any safety issues to Warehouse Supervisor and/or Profit Centre Manager.
• Customer Service Duties:
• Serve as the primary point of contact for customers via phone, email, and in-person.
• Respond promptly and professionally to inquiries, concerns, and requests.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information, recommendations, and pricing details.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Maintain accurate customer records in the company database.
• Escalate complex issues to appropriate departments when necessary.
• Generate sales leads and assist with upselling and cross-selling.
• Participate in ongoing training to stay updated on products and policies.
• Contribute to a positive team environment by sharing knowledge and best practices.
• Maintain a clean and organized workspace.
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Being Awesome is mandatory
• Minimum of 1 year experience in customer service or related field
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Strong problem-solving and decision-making abilities
• Exceptional interpersonal skills with a talent for building relationships
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic math skills and ability to provide accurate quotes and process orders
• Resilient and able to remain calm under pressure
• Flexible and adaptable to always changing priorities
• Strong work ethic and high standard of integrity
• Ability to work both independently and collaboratively in a team setting
• Active listening skills and empathy towards customer needs
• Basic typing and data entry skills
• Knowledge of industrial piping products / mines is a plus, but not required
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction / mining industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Salary Range $20.00 to $23.00 an hour DOE plus Profit Sharing after the first year

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact